Customer Success Manager

Copy of Education operations associate What makes the role special Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, citizens, and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia‑Pacific to help critically analyze and promptly mitigate regional and country‑specific threats. These mission‑critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat‑hunting capabilities. YOUR MISSION 1. Content Production & Management SME & Trainer Collaboration: Partner with Subject Matter Experts, methodologists and trainers to organize the content creation process and develop accompanying materials. Content Production: Support content production process including visuals preparation, SCORM development and using AI‑tools for content production. Catalog Maintenance: Actively manage the content lifecycle; coordinate with developers to track and push for timely content updates, ensuring the course catalog remains current and relevant. 2. LMS Administration System Administration: Serve as the administrator for the Learning Management System, managing user permissions, course structures, learner enrollment, live‑sessions organization and reporting. Content Publishing: Upload, organize, and publish a variety of learning materials, ensuring they are accessible, properly indexed, and tagged. Media & Branding: Manage media assets, collaborate with the design team to update course branding, banners, and landing pages on LMS to match company standards. WHAT WE ARE LOOKING FOR Experience: Program Coordinator or LMS Administrator role. Project Management: Strong organizational skills with the ability to manage multiple workflows simultaneously. Communication: Good written and verbal communication skills for internal and external stakeholder communication. Technical Aptitude: Comfortable with video conferencing, video editing, generative AI, file management tools. LMS Expertise: Hands‑on experience as an administrator for LMS. WHY CHOOSE GROUP-IB Group-IB is a global leader in cybersecurity technologies that investigate, predict, prevent, and fight digital crime. We help organizations reduce risk and protect trust. Trusted by governments, major industries, and law enforcement, we deliver adversary‑focused, predictive threat intelligence and cyber fraud fusion solutions that detect, analyse, and mitigate regional and country‑specific digital crimes. Work with real stakes. Group-IB investigates active cybercriminal groups, responds to breaches affecting critical infrastructure, and develops technologies used by law enforcement agencies including INTERPOL, Europol, and Afripol across 60+ countries. We've conducted 1,550+ cybercrime investigations alongside 600+ enterprise customers globally. When you join Group-IB, your work directly disrupts digital crime. Grow your way. Choose your own path: deepen your craft as a technical expert, step into leadership, move across to another team, or relocate to one of our Digital Crime Resistance Centers across the Americas, Europe, the Middle East & Africa, Central Asia, and the Asia‑Pacific. Your growth is our growth — Group-IB's expansion across 60+ active country operations means real career acceleration. We fund professional certifications at company expense — whether you're pursuing CEH, CISSP, OSCP, or specialized certifications in forensics and penetration testing. You don't have to choose between doing the job and advancing your credentials. Work alongside industry leaders. Our Unified Risk Platform — Threat Intelligence, Digital Risk Protection, Attack Surface Management, Managed XDR, and more — is recognized by Gartner, Forrester, KuppingerCole, and Datos Insights. Frost & Sullivan named us a 2025 Global Technology Innovation Leader. When you work here, you're building technologies that set the industry standard. Real challenges, real expertise. You'll take on complex, real‑world problems alongside adversary‑centric researchers and incident response experts spread across six continents. We've built 21+ years of proprietary telemetry through 1,500+ joint investigations. No two threats look alike — and neither do the skills you'll develop. A team that is genuinely international. Our people come from different countries, speak different languages, and bring different perspectives. What connects us is a shared mission: fighting cybercrime and making the world safer. We care about your wellbeing and happiness as much as your output. #J-18808-Ljbffr