Learning and Development Manager

Manager Of Business Development Programming And TrainingMorgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Manager of Business Development Programming and Training to join a collaborative, forward-thinking team recognized for creativity, responsiveness, and client service.The Manager of Business Development Programming and Training is responsible for the development, execution, and advancement of our firmwide business development programming, including, among other things, the firm's Exceptional Client Service program (ECS), lawyer business development trainings, and external business development programming and events.Working collaboratively across practices and departments, the Manager of Business Development Programming & Training will be responsible for innovating new ways to bring programming to all levels of the Morgan Lewis community from developing the concept and content, determining the appropriate mode of delivery, determining the appropriate audience, facilitating and delivering training programs and workshops, constantly thinking of ways to creatively and impactfully update the program, and drive programs forward from creation to delivery, and tracking and measuring progress, while contributing to the strategic direction of the firm's business development training initiatives.The ideal candidate is innovative, client-service oriented, proactive, a self-starter with the ability to work independently and drive projects forward, and will bring experience, exceptional organizational skills, and a blend of project leadership, executive communication, and process management to this role.Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This role can be based in our Boston, New York, Philadelphia, or Washington, DC office and follows a hybrid 3 day in-office working arrangement. Maintaining an in-office presence is important to delivering services through an integrated and collaborative work culture. This position requires frequent business travel and flexibility to work outside of standard business hours, including evenings.What You'll DoLead and manage business development programming initiatives, including the firm's Exceptional Client Service program.Create, develop, and refine content and resource materials for the firm's business development training and coaching platform, ensuring quality, relevance, and consistency.Identify and develop new programming opportunities while continuously evaluating and enhancing existing offerings to align with team priorities and firm objectives.Build and maintain the firm's intranet-based platform for on-demand access to business development training resources.Design and deliver business development training sessions and workshops in both virtual and in-person formats.Develop and co-produce videos and other multimedia resources for approved business development topics.Draft training proposals, program outlines, and large-scale communications, including announcements, program descriptions, and participant outreach.Track and analyze training participation, attendance, and program performance, and maintain related reporting and tracking tools.Manage multiple projects simultaneously, effectively organizing information, resources, timelines, and deliverables from inception through completion.Collaborate cross-functionally to support ongoing assignments and deliver high-quality work products under tight deadlines.Who We're Looking ForA proven professional with strong strategic thinking and execution skills, with 7 years of progressively responsible related professional experience.5 years of project management experience managing mid- to large-scale projects, preferably in a law firm or other professional services environment.At least 1 year of experience in customer service or client relations.Creative, innovative, and "out-of-the-box" thinker.Experience using multiple platforms and programs that support creative content delivery.Commitment to exceptional client service and dedication to high-quality work.Experience excelling in a highly matrixed work environment, with the ability to work across multiple business units and functional teams.Strong organizational, multitasking, analytical, and problem-solving skills, with keen attention to detail and the ability to manage multiple projects simultaneously.Excellent executive communication and presentation skills, with the ability to present complex ideas clearly and concisely to senior leadership and stakeholders, and to influence, collaborate, and build trusted relationships.Ability to take initiative, anticipate needs, exercise sound independent judgment, and effectively interface with executive management.Demonstrated ability to work independently as a proactive self-starter who drives projects and initiatives forward.Ability to work in a fast-paced, deadline-driven environment while adapting to change and balancing competing demands.Discretion in handling confidential and sensitive information.A data-driven mindset with the ability to translate insights into actionable strategies.