Service Manager

Service Manager

Lead the shop. Drive performance. Build the team.

Truck Country, a division of McCoy Group, is looking for a Service Manager to take full ownership of our service department operations. This is a high-impact leadership role responsible for driving profitability, technician performance, customer satisfaction, and team development.

If you thrive in a fast-paced dealership or fleet environment and know how to balance people leadership with operational results—this is your next move.

What You'll Do

• Lead and develop a team of Shop Foremen, Service Advisors, and Diesel Technicians
• Drive shop performance, maintaining 96%+ technician efficiency and minimizing comebacks
• Partner with leadership to execute business plans and grow service department revenue
• Build and maintain strong customer relationships, including resolving concerns and generating new business
• Collaborate with recruiting to attract and retain top technician talent
• Oversee employee development, training progress, and performance evaluations
• Ensure a clean, safe, and well-maintained shop environment
• Monitor tools, equipment, and operational readiness
• Uphold company standards

What We're Looking For

• Proven leadership experience in a dealership or fleet service environment
• Minimum 4+ years of supervisory experience
• Strong understanding of heavy-duty truck service operations
• Ability to lead teams, drive accountability, and improve performance metrics
• Excellent communication skills with customers, employees, and leadership
• Highly organized with the ability to manage multiple priorities under pressure
• Team-oriented mindset with a focus on employee growth and retention

Basic Qualifications

• High school diploma or GED required
• Combination of relevant diesel industry experience and training
• Ability to travel as needed
• Valid driver's license

Work Environment

• Mix of indoor and shop environments with exposure to noise, dust, and equipment
• Physical requirements include occasional lifting (up to 50 lbs) and active movement throughout the shop
• Regular onsite presence required

Why Join Truck Country?

• Be part of a growing, stable organization with strong industry reputation
• Opportunity to lead and shape a high-performing service team
• Competitive compensation and benefits package
• Ongoing training and career development

Ready to Lead?

Apply today and take ownership of a critical operation that keeps our customers—and their businesses—moving.