IT Specialist

Cross Key Management

IT Specialist

Position Overview

The IT Specialist is responsible for providing technical support, systems management, and technology solutions to ensure smooth day-to-day operations for agents and staff. This role requires a strong blend of technical expertise, customer service skills, and real estate technology knowledge. The IT Specialist will support both hardware and software systems, troubleshoot issues, and help optimize tools used across the organization.

Key Responsibilities:

Technical Support & Troubleshooting

Provide daily technical support to agents and staff, both in-person and remotely
Troubleshoot, diagnose, and resolve issues across a wide range of devices, including Windows PCs, Mac laptops, Android devices, iPhones, and other mobile phones.
Diagnose and resolve computer viruses, malware, and security threats
Set up, maintain, and repair workstations, laptops, printers, and other office hardware

Real Estate Technology Support

Support and maintain real estate platforms including ZipForms, SkySlope, DocuSign, MLS systems, and real estate accounting software
Assist agents with transaction-related technology, document management, and compliance platforms
Ensure systems are functioning properly and updated as needed

Systems & Software Management

Manage and support Microsoft Office 365, including email accounts, permissions, and user access
Assist with user onboarding and offboarding, including system access and equipment setup
Maintain user permissions, security settings, and data integrity

Website & Digital Tools Support

Support basic SEO initiatives and website functionality in collaboration with marketing teams or vendors
Assist with troubleshooting website or platform-related technical issues

User Training & Communication

Provide clear, patient, and professional guidance to agents and staff with varying levels of technical experience
Train users on best practices for systems, tools, and security awareness
Act as a point of contact for technology-related questions and improvements

Qualifications

Required / Preferred Qualifications

Experience working in real estate or a related field (preferred)
Proven experience providing technical support to users, agents, or employees
Strong interpersonal and communication skills with the ability to explain technical concepts in simple terms
Hands-on experience with real estate tools such as ZipForms, SkySlope, MLS platforms, and DocuSign
Familiarity with real estate accounting software and transaction workflows
Proficiency with Microsoft Office 365 administration and support
Working knowledge of SEO principles and website troubleshooting
Strong hardware skills, including setup, maintenance, and repair of computers and peripherals
Experience identifying, removing, and preventing computer viruses and security threats
Ability to manage multiple priorities in a fast-paced, service-oriented environment

Please Note : This is a full-time, in-office position. Interoffice traveling required.

Remote work not available

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Vacancy posted 10 hours ago

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