Case Coordinator

Job Description

Job Description

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. We have become one of Philadelphia's leading providers that serve hundreds of clients every day.

Always Compassionate Home Care is seeking a Case Coordinator to work with our coordination team. The coordinator's primary responsibility is to work directly with our caregivers to ensure they are providing our clients with the compassionate care our clients deserve. Coordinators focus on delivery of care through scheduling and continuous communication with client's and caregivers. 

Qualifications:

· Working knowledge of HHA Exchange

Excellent organizational and time-management skills

· At least 3-5 years of experience in a Home Care setting

· Great communication and interpersonal skills

· Attention to detail with problem solving skills

· Strong customer service background

· Staffing open cases and providing daily support to clients and caregivers

Requirements:

· Staff personnel according to home care patient's schedules 

· Documents and reports to Case Manager when there is a change in client status, change in service requirement, change in aide assigned to case, client, nurse incidents, and complaints.

· Ability to use time efficiently

· Ability to work in a fast-paced environment and demonstrated ability to multi-task

· Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices

· Exceptional communication skills - demonstrated ability to communicate and follow-up in a timely manner

· Maintains a daily call log and monitors the call dashboard 

· Communicate all relevant information to client family and client service coordinators as needed 

· Follows up with clients, and families regarding schedule changes, service ues, etc.

· On call after hours required (Weekdays and Weekend)

· Bachelor’s degree preferred

Benefits:

· 401(k)

· Health Insurance

· Dental/Vision

· Paid time off

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability. If you require assistance to fill out this application form or during any phase of the job application process, please notify the person who gave you this form or Always Compassionate Home Care’s Human Resources Department and every reasonable effort will be made to accommodate your needs in a timely manner in accordance with federal, state, and/or local law.