ServiceNow Developer

ServiceNow DeveloperLocation: East Boston, MA Duration: 3 Months Job Type: ContractResponsibilitiesConfigure and customize a dedicated Corporate Office ServiceNow workspace.Develop Service Catalog items, request forms, ticket categories, and intake processes.Configure workflows, approvals, routing rules, notifications, and escalations.Create and maintain dashboards, reports, KPI metrics, and analytics.Implement role-based security, access controls, roles, and permissions.Work with business stakeholders to gather and document requirements and business processes.Translate business requirements into effective ServiceNow configurations and solutions.Create knowledge articles, technical documentation, user guides, and support procedures.Conduct testing and UAT, troubleshoot issues, and support defect resolution.Provide user training and knowledge transfer.Support production deployment, go-live, and post-production activities.Required SkillsStrong hands-on experience with ServiceNow development and configuration.Expertise in Service Catalog and Workflow/Flow Designer development.Experience with dashboards, reporting, analytics, and KPI development.Strong business analysis and requirements-gathering skills.Experience with ServiceNow roles, ACLs, security, and access controls.Strong documentation and communication skills.Experience supporting testing, UAT, training, deployment, and go-live.Ability to work independently with business and technical stakeholders.Key DeliverablesDedicated Corporate Office ServiceNow WorkspaceService Catalog and request/intake formsConfigured workflows and approval processesRouting, notification, and escalation rulesRole-based security and access modelReporting dashboards and KPI metricsKnowledge articles and operational documentationTraining materialsUAT and testing supportProduction deployment and go-live support