IT Manager

POSITION SUMMARY Position: IT Manager Reports to: President & COO SKILLS AND ABILITIES Maintain and support company network infrastructure including Ubiquiti firewalls, switches, wireless access points, VLANs, VPNs, internet connectivity, and network monitoring. Administer Microsoft 365 and Azure environments including user accounts, Exchange Online, Teams, OneDrive, SharePoint, licensing, MFA, virtual machines, storage, networking, backups, and access controls. Support Windows Server and IBM iSeries / AS400 environments including Active Directory, DNS, DHCP, Group Policy, file shares, terminal access, printer sessions, ODBC connectivity, and related business systems. Monitor network and system performance, troubleshoot outages, and resolve hardware, software, and connectivity issues across office, manufacturing, warehouse, and remote-user environments. Install, configure, and support desktops, laptops, printers, scanners, tablets, phones, mobile devices, and other business technology. Manage employee onboarding and offboarding including account creation, permissions, MFA setup, email access, equipment deployment, and account deactivation. Assist with cybersecurity initiatives including endpoint protection, patch management, firewall administration, phishing prevention, vulnerability remediation, backup validation, and security documentation. Maintain IT documentation including network diagrams, IP addressing, VLANs, firewall rules, equipment inventory, software licensing, user procedures, and support records. Support ERP systems, business applications, reporting tools, database connectivity, and related integrations as needed. Coordinate with outside vendors, internet providers, software providers, cloud providers, ERP support teams, and cabling/security contractors. Assist with IT infrastructure projects including cloud migrations, server upgrades, network improvements, Wi‑Fi optimization, structured cabling, backup solutions, surveillance systems, and access control systems. Provide responsive, professional, and customer‑focused technical support to employees at all levels of the organization. KEY RESPONSIBILITIES NETWORK & SYSTEMS ADMINISTRATION Maintain and support company network infrastructure including Ubiquiti firewalls, switches, wireless access points, VLANs, VPNs, internet connectivity, and network monitoring. Administer Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, licensing, MFA, and user account management. Assist with administration and monitoring of Microsoft Azure cloud infrastructure including virtual machines, storage, networking, backups, and access controls. Support Windows Server environments including Active Directory, DNS, DHCP, Group Policy, file shares, permissions, and backup systems. Support IBM iSeries / AS400 connectivity including terminal access, printer sessions, user access, and ODBC/database connectivity. END-USER & PLANT IT SUPPORT Serve as the primary IT contact for employee technical support across office and manufacturing operations. Install, configure, and troubleshoot desktops, laptops, printers, scanners, tablets, phones, and related business technology. Support wired and wireless connectivity for office users, manufacturing equipment, handheld devices, and plant‑floor systems. Troubleshoot hardware, software, networking, login access, file access, and connectivity issues to minimize operational downtime. Coordinate employee onboarding and offboarding including account setup, permissions, MFA, equipment deployment, and account deactivation. MANUFACTURING & FACILITY TECHNOLOGY SUPPORT Support network‑connected manufacturing equipment, industrial devices, HMIs, printers, scanners, and related production systems. Partner with Operations, Engineering, Maintenance, and Automation teams to troubleshoot machine communication and connectivity issues. Maintain video surveillance systems, security cameras, badge access systems, and door access controls. Configure user access permissions and troubleshoot connectivity or hardware issues related to facility security systems. CYBERSECURITY & COMPLIANCE Assist with cybersecurity initiatives including endpoint protection, patch management, firewall rules, phishing prevention, vulnerability remediation, backups, and MFA enforcement. Support network segmentation, security best practices, and backup validation processes. Help ensure IT systems remain secure, reliable, and aligned with company policies and operational requirements. DOCUMENTATION & CONTINUOUS IMPROVEMENT Maintain documentation including network diagrams, IP schemes, firewall rules, equipment inventory, software licensing, support procedures, and troubleshooting records. Monitor network and system performance and recommend infrastructure improvements to improve reliability, security, and operational efficiency. Assist with IT projects including network upgrades, Wi‑Fi improvements, cloud migrations, structured cabling, server upgrades, backup improvements, and technology rollouts. Coordinate with outside vendors, software providers, internet providers, ERP support teams, and security contractors as needed. EDUCATION AND/OR TRAINING Associate or bachelor’s degree in Information Technology, Network Administration, Computer Science, or related field preferred; equivalent experience will be considered. 3+ years of experience in network administration, systems administration, or hands‑on IT support, preferably within a manufacturing or industrial environment. Experience supporting Ubiquiti networking infrastructure including firewalls, switches, wireless access points, VLANs, VPNs, and network troubleshooting. Experience supporting Microsoft 365 and Windows Server environments including Active Directory, DNS, DHCP, Group Policy, and file/print services. Familiarity with Microsoft Azure cloud services including networking, virtual machines, storage, identity, and security concepts. Basic understanding of IBM iSeries / AS400 connectivity, terminal emulation, printers, and database connectivity. Strong troubleshooting skills across networking, hardware, software, cloud infrastructure, and end‑user support. Understanding of cybersecurity fundamentals including MFA, endpoint protection, patching, backups, phishing prevention, and access controls. Strong communication, organization, and customer‑service skills with the ability to support both technical and non‑technical users. PREFERRED QUALIFICATIONS Experience within manufacturing, warehouse, distribution, or industrial environments. Experience supporting ERP systems, SQL Server, IBM DB2/400, reporting tools, or business database environments. Experience with structured cabling, fiber, Wi‑Fi planning, network segmentation, surveillance systems, and access control technologies. Experience with backup and disaster recovery systems. Relevant certifications such as CompTIA Network+, Security+, Microsoft Azure, Microsoft 365, Cisco CCNA, or equivalent experience. Understanding of structured cabling, rack layouts, patching, and physical network infrastructure. KEY COMPENTENCIES Hands‑on problem solver who is comfortable working in both office and manufacturing environments. Patient, service‑oriented, and responsive with end users. Security‑conscious and detail‑oriented. Comfortable documenting systems and following procedures. Able to work independently while knowing when to elevate issues. Improving network reliability, cybersecurity, cloud infrastructure, and overall IT performance. Hands‑on technical troubleshooting. Network reliability and performance management. Responsiveness and urgency. Strong organizational and documentation skills. CORE COMPETENCIES Hands‑on technical troubleshooting. Network reliability and performance management. Customer service and employee support. Cybersecurity awareness. Problem‑solving and analytical thinking. Strong organizational and documentation skills. Ability to work independently in a fast‑paced manufacturing environment. Cross‑functional collaboration and communication. WORK ENVIRONMENT/PHYSICAL DEMANDS This role is based on‑site within a manufacturing facility and requires regular movement between office areas, server/network rooms, warehouses, and plant‑floor environments. The position may require occasional lifting of IT equipment up to 40 pounds and occasional after‑hours support related to maintenance, upgrades, outages, or emergency production issues. Exposure to noise, dust, and varying temperatures within manufacturing areas should be expected. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Address: 204 Old Piedmont Hwy Greenville, SC 29605 USA Phone: View phone number on click.appcast.io Working Days/Hours: Mon - Fri / 8:00 AM - 5:00 PM EST Address: 500 Furman Hall Road Greenville, SC 29607 USA Address: 105 Prospect St. Greenville, SC 29611 USA #J-18808-Ljbffr