Policy Analyst, Community Services Delivery

Agency You’ll Join The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight to make the city more affordable, reduce inequality, improve public safety, ensure delivery of efficient and effective services, and work to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. Team You’ll Work With The Office of the Deputy Mayor for Health and Human Services ensures that agencies that oversee the City’s social services are run compassionately, equitably, and effectively, and that the City’s public health and healthcare delivery systems deliver results for all New Yorkers. With a portfolio of approximately $22 billion, the Office, under Deputy Mayor Helen Arteaga, focuses on implementing bold efforts within and across City agencies and the Mayor’s Offices. Agencies and Mayor’s Offices reporting to the Deputy Mayor for Health and Human Services include: NYC Health + Hospitals, Department of Health and Mental Hygiene, Office of Chief Medical Examiner, Department of Social Services (Human Resources Administration and Department of Homeless Services), Administration for Children’s Services, NYC Aging/Department for the Aging, Department of Youth and Community Services, Office to End Domestic and Gender-Based Violence, Department of Veterans’ Services, Office of Community Mental Health, Office for People with Disabilities, Office of Food Policy, and Center for Innovation through Data Intelligence. Problems You’ll Solve The Policy Analyst for Community Services Delivery serves as a key strategist and trusted advisor to the Deputy Mayor, with a focus on strengthening community-based services, improving access to support, and advancing the Administration’s priorities for vulnerable populations. You will help shape policy, coordinate interagency efforts, and ensure that community voices and needs inform citywide strategies. You will represent the Deputy Mayor in meetings, events, and public engagements; build strong partnerships across agencies and neighborhoods; and help drive initiatives that improve service delivery, equity, and community well‑being. Duties include, but are not limited to Strategic Leadership & Policy Development Serve as a trusted thought partner to the Deputy Mayor on community-focused policy, program design, and implementation. Provide strategic guidance on initiatives that strengthen social services, community support, and neighborhood-level engagement. Identify opportunities to improve service coordination and access for families, older adults, immigrants, people with disabilities, and other priority populations. Community Engagement & Stakeholder Partnerships Build and maintain strong relationships with community-based organizations, advocates, service providers, and local leaders. Facilitate collaboration and secure buy-in from internal and external partners on policy direction and program implementation. Ensure community perspectives inform DMHHS priorities and decision-making. Interagency Coordination Lead and support interagency working groups and task forces focused on community services and cross-system collaboration. Coordinate with agencies, boards, commissions, and institutions to advance policy initiatives and meet project goals. Ensure Communications, Intergovernmental Affairs, and other Mayor’s Office teams are aligned on major initiatives. Project & Portfolio Management Oversee and monitor complex, high-visibility projects across the DMHHS portfolio. Provide program administration and guidance on timelines, deliverables, and operational feasibility. Anticipate regulatory processes and critical path items to prevent delays and ensure successful execution. Support agency teams in developing streamlined schedules, budgets, and implementation plans. Deputy Mayor Support Manage aspects of the Deputy Mayor’s internal and external presence, including written materials, public engagements, and community-facing communications (in partnership with Communications). Represent the Deputy Mayor at meetings, events, and community engagements as needed. About You You have excellent communication, writing, research, analytical, and organizational skills. You excel at building coalitions and engaging diverse stakeholders. You have experience leading complex, multi-agency projects in fast-paced environments. You are knowledgeable about New York City’s diverse communities and the social service landscape. You are flexible, creative, and solutions-oriented. You are self-motivated, result-driven, and comfortable working independently and under pressure. Minimum Required Qualifications Possession of a baccalaureate degree from an accredited college or university. At least two years of relevant experience in government, community services, policy, or related fields. Alternatively, possession of an associate degree with at least two years of experience in administrative, analytical, coordinative, supervisory, or liaison roles, or a combination of education and experience as described above. Four years of experience in the above-mentioned roles for candidates with a four-year high school diploma or equivalent. Any satisfactory combination of education and experience equivalent to the above. Preferred Skills Deep knowledge of New York City’s social services ecosystem, including community-based organizations, advocacy groups, service providers, and neighborhood-level networks. Demonstrated experience working directly with diverse communities, especially those disproportionately impacted by health and social inequities. Strong policy analysis and development skills, with the ability to translate community needs into actionable strategies and cross-agency initiatives. Exceptional relationship-building and stakeholder‑engagement abilities, including convening partners across government, nonprofit, and community sectors. Proven success leading interagency or cross-sector collaborations in health, human services, or community development. Ability to navigate complex political and organizational environments with discretion, sound judgment, and a solution-oriented mindset. Strong project management skills, including managing multiple high-visibility initiatives simultaneously and driving them to completion. Comfort working in fast-paced, high-pressure settings with proactive problem solving. Excellent written and verbal communication skills, including preparing briefings, talking points, memos, and community-facing materials. Ability to synthesize complex information quickly and provide clear, strategic recommendations to senior leadership. Familiarity with data-driven decision making, including metrics to track progress and inform policy direction. Experience working with or within government, particularly roles involving community engagement, social services, or public health. Commitment to equity, inclusion, and culturally responsive engagement in all aspects of policy and program work. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr OFFICE OF THE MAYOR