Administrative Assistant

Administrative Assistant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, checking in patients, answering the telephone, answering any inquiries, and coordinating clerical activities for the clinic. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime.

We offer 2 - 3 weeks of paid on the job training. The hours during training will be 8:00 am - 4:30 pm, Tuesday - Friday. The location for training will be conducted onsite at 297 Lake Havasu Avenue South, Lake Havasu City, AZ 86403.

Primary Responsibilities:

• Answers and re-routes incoming calls to the appropriate FlexCare staff members
• Makes outgoing calls to patients and / or caregivers
• Documents patient communications within our Electronic Medical Records
• Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
• Greets and checks-in patients and visitors for their scheduled appointment time
• Completes patient check-out, payment processing, and patient scheduling
• Receives shipments and direct vendors when deliveries are scheduled
• Assist Clinic Manager in maintaining compliance with AZDHS and ACHC
• Provides administrative support to the Clinic Manager
• Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
• Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
• Assists patients with completing necessary forms and documentation
• Serve as primary point of contact when leadership is out of office
• Assist with tasks as directed by leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• CPR or BLS certification (OR ability to obtain CPR / BSL certification within 45 days of hire)
• 2+ years of experience in an Administrative OR office role
• Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Command of Microsoft Office - Microsoft Word & Microsoft Excel (Navigate through Excel, open spreadsheets, basic formulas)
• Ability to attend training at FlexCare location - 297 Lake Havasu Avenue South, Lake Havasu City, AZ 86403
• Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm from Monday - Friday, including the flexibility to work some holidays and overtime given the business need

Preferred Qualifications:

• Customer service experience
• Experience with working a role where multi-tasking abilities were required
• Familiar with medical terminology
• Bilingual fluency in English and Spanish

Soft Skills:

• Ability to work independently
• Critical thinking skills
• Excellent written and verbal communication skills
• Strong patient facing communication
• Professionalism when handling patients
• Openness to continuous learning and professional development

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.