Electrician Service Professional

Job Description

Job Description

Benefits:

• Company car
• Free uniforms
• Training & development

Full job description
(1) Company

Mr. Electric of Mission Viejo — a Neighborly company.

Mr. Electric is part of Neighborly®, the world's largest home services franchise organization. We provide professional electrical services to residential customers throughout Orange County with a focus on safety, reliability, and exceptional customer experience.

We call our electricians Service Professionals — because that is exactly what they are. We are building a team of skilled, professional, and customer-focused electricians who take pride in their craft and want to grow with a company that invests in its people.

(2) Location & Work Type

• Location: Orange County, CA (Mission Viejo / Rancho Santa Margarita / Lake Forest / Trabuco Canyon)
• Work type: Field-based — daily travel to residential job sites throughout Orange County
• Company van provided — take-home permitted; you start your day from home

(3) Job Type

• Full-time, in-field
• Typical hours: Monday–Friday (occasional schedule flexibility may be required based on customer or operational needs)

(4) Role Overview

As a Service Professional at Mr. Electric of Mission Viejo, you are the trusted electrical expert that homeowners in Orange County rely on. You will diagnose electrical issues, perform a wide range of residential electrical work, and deliver a service experience that earns five-star reviews.

You represent Mr. Electric on every job — and that means showing up professionally, communicating clearly with homeowners, and doing the job right the first time.

If you are a skilled electrician who takes pride in craftsmanship, genuinely cares about customers, and wants to grow with a company that has a proven system and real opportunities — this is your opportunity.

(5) Key Responsibilities

(5.1) Electrical Service & Installation

• Perform residential electrical service calls, troubleshooting, repairs, and installations
• Handle a wide range of job types: panel upgrades, outlet and switch work, fixture installations, circuit additions, GFCI/AFCI installation, EV charger installations, ceiling fans, and more
• Diagnose complex electrical issues accurately and propose clear, honest solutions to homeowners
• Ensure all work meets NEC standards and applicable local code requirements

(5.2) Customer Experience

• Communicate clearly and professionally with homeowners — explain the problem, present your solution, and set realistic expectations before starting work
• Represent Mr. Electric with professionalism on every job site: clean appearance, respectful conduct, floor mats and property protection always used
• Build homeowner trust through honest assessments, quality workmanship, and a positive attitude
• Handle any warranty or call-back situations promptly and professionally

(5.3) Job Documentation & Compliance

• Complete all job documentation accurately in ServiceTitan (work orders, job notes, photos, invoices) using your company-provided iPad
• Obtain customer signature on work authorization before starting every job — no exceptions
• Identify and communicate to the office when permits are required for a job
• Return all paperwork, payments, and collected materials accurately and on time

(5.4) Vehicle & Equipment Responsibility

• Maintain your company-provided service van in clean, organized, and road-ready condition at all times — inside and out
• Perform a daily pre-trip inspection: fuel, tire pressure, lights, and cargo security
• Report any mechanical issues, damage, or accidents to the office immediately
• Maintain and accurately account for all tools, equipment, and inventory assigned to your van

(5.5) Team & Standards

• Follow all Mr. Electric service standards, company policies, and safety protocols on every call
• Attend team huddles and training sessions as scheduled
• Support a professional, accountable team culture

(6) Tools & Systems Provided

• Branded company service van (take-home to your residence permitted)
• Mr. Electric uniform
• iPad with ServiceTitan and field management software (paid training provided)
• Company-supplied tools and equipment inventory

(7) Qualifications

(7.1) Required

• 3–5 years of residential electrical service experience — service and repair work (not exclusively new construction)
• Valid California driver's license with a clean driving record
• Ability to safely operate a full-size service van — required for this role
• Comfortable working independently and managing your own daily schedule in the field
• Tech-comfortable: able to use an iPad and field software for job documentation
• Strong communication skills — able to explain electrical issues clearly and professionally to homeowners
• Ability to pass a background check and motor vehicle record (MVR) check

(7.2) Preferred (Nice-to-Have)

• California General Electrician Certification or equivalent journeyman credential
• Experience with panel upgrades, EV charger installations, or smart home systems
• Light commercial electrical experience
• Experience using ServiceTitan or similar field service management software
• Bilingual (English / Spanish)

(8) Traits That Succeed in This Role

• Professional by nature — You take pride in your appearance, your work, and how you represent the brand on every job
• Customer-first mindset — You treat every homeowner's home with respect and every interaction as an opportunity to earn trust
• Ownership mentality — You run your van and your jobs like it is your business
• Problem-solver — You diagnose accurately, fix it right the first time, and don't leave until the job is done properly
• Coachable — You welcome feedback and are always looking to sharpen your skills
• Reliable — You show up on time, prepared, and ready to perform — every single day

(9) Key Performance Indicators (KPIs)

Success in this role is measured through:

• Quality of workmanship (call-back / rework rate)
• Customer satisfaction scores and online reviews
• Job documentation accuracy and completeness
• Professionalism and adherence to appearance and conduct standards
• Schedule efficiency and on-time arrival rate

(10) Growth Path

Mr. Electric of Mission Viejo is a growing franchise. As we expand our team and our customer base, high-performing Service Professionals will have opportunities to move into lead technician, field supervisor, or training roles. If you perform, you earn real responsibility.

(11) A Typical Day in This Role

• Start your day from home in your company service van — stocked, clean, and ready
• Receive your job schedule through ServiceTitan on your company iPad
• Arrive at your first job on time, in uniform, and professionally prepared
• Introduce yourself to the homeowner, diagnose the issue, walk them through your findings, obtain authorization, and get to work
• Complete the job, document it fully in ServiceTitan, collect payment, and move to your next call
• End your day organized — van restocked, documentation complete, ready for tomorrow

(12) Why You Should Join Our Team

• We Invest in You — Paid training, regular team huddles, and resources to sharpen your skills and grow your career
• Stable Income With Real Upside — Base pay plus performance incentives that reward great work and strong performance
• We've Got the Blueprint — We've dialed in the customer experience and will show you how to deliver it with excellence every time
• You're Not Chasing Work — We handle the marketing, booking, and dispatch. You show up and focus on doing great electrical work
• Your Van Is Yours — Take the company van home at night. Start your day from your driveway, not a shop

(13) Compensation

The base pay for this role is $20.00–$30.00 per hour , depending on experience and qualifications.

In addition to base pay, this role includes performance incentives tied to job performance and customer satisfaction metrics. Top Service Professionals consistently earn $35–$40+ per hour in total compensation when performance incentives are included.

Paid training is provided from day one.

(14) Equal Opportunity

We are an equal opportunity employer and consider applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, or any other protected status.

(15) Background Check & MVR Requirement

Employment is contingent upon successful completion of a background check, motor vehicle record (MVR) check, and reference verification in accordance with applicable laws. A clean driving record is required to operate a company vehicle.