Assistant Community Manager

Job Description

Job Description

Structure Properties is a San Francisco-based property management company known for delivering exceptional service, operational excellence, and long-term value to the communities we manage. As we continue expanding into Austin, Texas, we're looking for an organized, motivated, and customer-focused Assistant Community Manager to join our growing team.

This is an excellent opportunity for someone looking to build a long-term career in multifamily property management while working alongside experienced leaders in a collaborative environment.

The Assistant Community Manager plays a vital role in the daily operations of an assigned apartment community by supporting the Community Manager in property operations, resident relations, financial administration, leasing coordination, vendor management, and compliance. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about providing an outstanding resident experience.

Essential Responsibilities

• Assist the Community Manager with the daily operations of the property. 
• Deliver exceptional customer service by responding promptly and professionally to resident concerns. 
• Support leasing efforts, move-ins, move-outs, transfers, and resident file management. 
• Coordinate apartment turnovers and monitor completion timelines to meet company standards. 
• Conduct routine property inspections to ensure safety, cleanliness, and curb appeal. 
• Assist with maintenance coordination by creating work orders, scheduling vendors, and tracking repairs. 
• Review, process, and code invoices accurately. 
• Assist with rent collections, delinquency follow-up, and financial reporting. 
• Maintain accurate resident, vendor, and property records. 
• Coordinate vendor access and ensure work is completed according to company expectations. 
• Ensure compliance with Fair Housing laws and all federal, state, and local regulations. 
• Assist with occupancy reporting, pricing recommendations, and resident retention initiatives. 
• Serve as acting Community Manager when needed. 
• Participate in company meetings, training, and professional development opportunities. 
• Perform additional duties as assigned. 

Qualifications

• Minimum 2 years of multifamily property management experience preferred. 
• Strong customer service and resident relations skills. 
• Experience with leasing, rent collections, or property operations. 
• Knowledge of Fair Housing regulations. 
• Excellent communication, organizational, and problem-solving abilities. 
• Proficiency with AppFolio or similar property management software preferred. 
• Strong Microsoft Office and Google Workspace skills. 
• Ability to manage multiple priorities while maintaining attention to detail. 
• Valid driver's license and reliable transportation. 

Schedule

• Full-time 
• Monday-Friday 
• Occasional evenings and weekends as business needs require 
• On-call rotation as needed 

Why Structure Properties?

At Structure Properties, we believe great communities begin with great people. We invest in our employees by providing the tools, training, and support needed to build meaningful, long-term careers.

Our culture is built around three core values:

Kaizen Mindset – We believe there is always an opportunity to improve and grow.

Soldier's Mentality – We work together, support one another, and step in wherever we're needed.

Be a Lori – We lead with kindness, positivity, professionalism, and a genuine desire to help others succeed.

If you're looking for more than just a job—if you want to grow with a company that values your ideas, recognizes your contributions, and promotes from within—we'd love to meet you.

Join Structure Properties and help create communities people are proud to call home.