Customer Service Representative - Distribution

Customer Service Representative - Distribution Job Category : Telesales & Customer Service Requisition Number : DRAFT021866 Posted: July 8, 2026 Full-Time Locations Showing 1 location As a Customer Service Representative (CSR) , you’ll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You’ll work closely with a team of peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately. This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish. Location & Schedule This is an onsite, day shift, Monday–Friday role in our San Juan (Palmas Cantiña), Puerto Rico office. Responsibilities Receive and enter orders from walk-in customers. Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax). Process and manage high-volume customer orders with strong accuracy and attention to detail. Investigate and resolve order issues, billing discrepancies, and delivery concerns. Act as a point of contact between customers, sales, warehouse, and billing teams. Expedite orders and ensure timely fulfillment. Build strong relationships with customers and internal stakeholders through high-quality customer service. Collaborate cross-functionally to solve problems and meet customer needs. Maintain knowledge of products, systems, and company processes. Support additional customer service and administrative tasks as needed. Requirements High school diploma or equivalent required. 1+ years of customer service, call center, or account support experience preferred. Bilingual communication skills in Spanish & English are required. Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate. Experience with order entry, order processing, or ERP systems is a plus. Strong communication skills (phone, email, and written). Ability to manage high call volume and competing priorities. Comfortable working in a fast-paced, team-oriented environment. Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot). Strong problem-solving skills and attention to detail. Team player with a willingness to cross-train and support others. Experience with AS400 or similar ERP/order management system preferred. What's in it for you? The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future. Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days Paid Time Off - Vacation, Sick, Holidays and Personal Time 401K with generous company match Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Description Qualifications Skills Behaviors Motivations : Education Experience Licenses & Certifications Note: This job description has been reformatted to remove non-description elements and ensure accessibility and ATS readability. #J-18808-Ljbffr Bunzlcareers