Training Manager

Overview Training Manager Location: Syracuse, NY area | Hybrid Travel: Regional travel throughout Upstate New York Compensation: $60,000–$70,000 DOE, plus annual bonus opportunity Sapphire Recruitment is seeking an energetic, people-focused Training Manager for a growing franchise organization with a recognizable Upstate New York brand. This hands-on role will support franchisees, store managers, and staff by providing training, operational guidance, and new store opening support. The ideal candidate is personable, organized, customer-service driven, and enjoys helping others succeed. Prior restaurant or food industry experience is helpful, but strong communication skills, a training mindset, and culture fit are most important. Responsibilities Train and support franchisees, managers, shift leaders, and staff on company standards and procedures Assist with new store openings, franchise onboarding, and operational readiness Provide hands-on support at franchise locations across Central and Upstate New York Coach teams on scheduling, ordering, payroll processes, customer service, food preparation, and daily operations Reinforce company culture, hospitality standards, and customer experience expectations Partner with franchisees and leadership to improve consistency, processes, and performance across locations Support training materials, operational documentation, systems, equipment, and ongoing growth initiatives Build strong relationships with franchise owners and store leadership teams Qualifications Strong communication, coaching, and relationship-building skills Positive, customer-focused, team-oriented personality Ability to train, motivate, and support others in a hands-on environment Strong organization, follow-up, and problem-solving skills Comfortable traveling regionally and working onsite at franchise locations Prior experience in training, operations, hospitality, retail, restaurant, customer service, or multi-site environments is helpful but not required Entrepreneurial mindset and interest in growing with an expanding organization Compensation & Benefits $60,000–$70,000 salary depending on experience Annual bonus opportunity Vehicle allowance and gas reimbursement Health, dental, and vision insurance 401(k) with company match Paid time off Approximately 2–3 days per week will be spent onsite at franchise locations, with the balance of the role based from the Syracuse area/hybrid. This is a strong long-term growth opportunity with an expanding organization. Submit a resume to View email address on click.appcast.io for immediate consideration. Sapphire Recruitment is an EOE. #J-18808-Ljbffr