Assistant General Manager

Our full-service company is comprised of planning, architecture, design, construction, marketing, resident experience, and hospitality—all in-house and working together every day to envision and create uniquely beautiful places. Position Summary Southern Hospitality Company, an entity of Southern Land Company, is headquartered in Nashville, TN, is seeking a full-time Assistant General Manager to open our new Italian restaurant, Lupo Notte. The successful candidate will be able to work independently in a fast‑paced work environment. With support from the General Manager, the AGM directs and oversees all front‑of‑house operations, including personnel performance management, beverage menu mix, ordering, vendor relations, and beer, wine, and liquor inventory. Ultimate responsibility for guest satisfaction and financial performance. Essential Functions Ownership of the service mission statement, always lead by example. Help as a coordinator of recruiting, hiring, coaching, training and creating a culture of teamwork. Supervision and mentorship of associates to ensure all is done in accordance with Southern Hospitality Standards. Maintain a strong, highly visible and professional presence with all guests. Oversee operations to ensure smooth and consistent experience in all areas, high levels of guest satisfaction, quality food products and exemplary service in conjunction with managers and chefs. Direct oversight of the beverage program, to include purchasing and monthly inventory of all beer, wine, liquor and NA beverage product. Support General Manager in development and implementation of marketing programs to increase guest traffic. In coordination with the GM & Executive Chef, prepare and monitor annual budget, revenue goals and the expenses for the restaurant as well as producing various (weekly, monthly etc.) business volume forecasts and planning accordingly. Implement corrective procedures as necessary to help ensure that budget goals are achieved. Consistently monitor payroll and labor resource allocations to ensure they are in line with financial forecasting and goals. Ensure adherence to, and compliance with, all health, safety, liquor consumption, and all other food and beverage regulations. Keep current on all matters pertaining to the food and beverage industry in Nashville and across the country, particularly among similarly themed concepts. Ensure fully effective and efficient staffing and scheduling for the restaurant while balancing financial objectives with guest satisfaction. Establish and uphold expectations for cleanliness, dress, decorum and other service standards, consistently monitor for adherence. Ability to stand for long periods and lift up to 50 pounds. Maintains inventory levels, ordering amounts, timing of orders, receiving, invoice settling, and equipment maintenance. Knowledge, Skills, and Abilities Fully functional knowledge of the POS system, hardware, software and menu programming. Strong understanding of beverage program management. Ability and willingness to step into operations during “all hands‑on‑deck” periods. Strong working knowledge of Microsoft Office. Ability to keep sensitive information highly confidential. Excellent written and verbal communication skills. Strong interpersonal skills, ability to deal professionally with clients, vendors, and colleagues. Excellent organizational and time management skills, ability to take initiative, exercise sound judgment. Demonstrate a sense of urgency and attention to detail and carry multiple projects through to completion. Ability to work independently and collaboratively, prioritize work and ask for further clarification when necessary. Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events. Availability to work nights, weekends and holidays. Required Education and Experience Bachelor’s degree (BA) from four‑year college or university; or three to four years related experience and/or training; or equivalent combination of education and experience. Tennessee ABC Server Card (must be attained in first 90 days on property). SERV Safe certification. Previous experience as Assistant General Manager in restaurant operations. The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change. Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401(k) and paid time off. For more information, please visit our website at This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr