Assistant Manager

Assistant Manager

We're building a better way to donate plasma — one that's fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We've grown from 2 to 30+ locations in under 3 years, and we're just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

As the Assistant Manager, you'll be a key partner to the Center Director and a visible leader on the donor floor, taking ownership of key parts of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits

Travel: 8 weeks of paid training with travel and accommodations provided

Key Responsibilities

• Own day-to-day operations by jumping in on the donor floor, keeping things moving, and ensuring smooth donor flow and retention.
• Partner on strategy with the Center Director to plan and execute goals around operations, donor experience, and compliance.
• Lead by example and coach team members in real time.
• Monitor quality, safety, and regulatory standards, supporting audits and inspections.
• Manage and maintain inventory, equipment, and supplies.
• Recruit and develop exceptional team members and foster a culture of growth and accountability.
• Communicate and align expectations through regular team syncs, share updates, and keep everyone focused on the day's priorities.

Required Qualifications

• High school diploma, GED equivalent, or higher education
• 2+ years of supervisory or leadership experience
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
• Ability to work both day and evening hours, weekends, holidays, extended shifts as needed

Who You Are

• A Reliable Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
• An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
• A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren't distracted by one-offs or edge cases
• Development-Minded - You are self-aware and curious, have integrity, and have a track record of steep learning curves.

Why Join Parachute?

• Competitive pay + monthly bonus potential
• Significant career growth opportunities in a fast-scaling environment
• Medical, dental, and vision insurance
• Paid time off and company holidays

Parachute is a new kind of plasma donation company that allows individuals to earn money while creating life-saving medicine. Plasma is used to create medicine that treats chronic illnesses, including immune disorders, liver disease, bleeding disorders, and cancer. Right now, there's a severe plasma shortage, which is impacting patients' access to these life-saving treatments.