Tenant Services Administrator

Tenant Services Administrator

LHH is seeking a Tenant Services Administrator to join a property management team in Falls Church, VA. This role is ideal for candidates with strong customer service skills and experience in property management, supporting both residential and commercial tenants (commercial experience preferred). The ideal candidate will be highly organized, detail-oriented, and proficient in Yardi.

Responsibilities

• Serve as the primary point of contact for tenant inquiries and service requests
• Coordinate maintenance schedules, repairs, and routine property inspections
• Support lease administration including renewals, terminations, and documentation
• Handle tenant concerns and resolve service issues in a timely and professional manner
• Assist with move-in and move-out processes, including inspections and deposit assessments
• Maintain accurate records of tenant interactions, maintenance activities, and service requests
• Prepare and assist with monthly tenant service and activity reports
• Collaborate with internal teams including accounting and legal to support tenant operations
• Contribute to efforts that enhance tenant satisfaction and retention

Qualifications

• 02 years of experience in customer service, tenant relations, or property management
• Experience in both residential and commercial property management preferred (commercial strongly preferred)
• Required: Proficiency with Yardi
• Experience with Nexus (invoicing) and Cove (tenant management) strongly preferred
• Strong knowledge of property management software (e.g., Yardi, AppFolio)
• Excellent written and verbal communication skills
• Strong organizational and time management skills with the ability to multitask
• Proactive problem-solving approach with strong customer service orientation
• Working knowledge of lease agreements and basic rental law concepts
• Basic understanding of building maintenance processes

Additional Information

• Heavy invoicing responsibilities; experience with Nexus is important
• Cove system experience is highly preferred for tenant management
• Opportunity for long-term or permanent placement based on performance

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by federal, state, or local law; and holiday pay upon meeting eligibility criteria.