Central Communications Operator

City/StateHarrisonburg, VAWork ShiftMultiple shifts availableOverview:OverviewSentara Health is hiring a Central Communications OperatorsThis position is on-site in Harrisonburg or Virginia Beach, Virginia.Position Status: Full-time First , second and third shift opportunities.Position Location: Rockingham Atrium – Harrisonburg, VA / Sentara Independence – Virginia Beach, VAStandard Working Hours:First Shift :6 AM - 4:30 PM/ 6:00 AM to 2:20 PMSecond Shift: 2:00 PM – 10:30 PMThird Shift: 9:00 PM – 7:30 AM ; 11 PM-7:30 AM** This position is eligible for a $3,000 sign-on bonus for qualified candidates.Rotating weekends required. Must work 3 holidays.Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and afterhours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.EducationHigh School Diploma or equivalent (Required)Certification/LicensureNo specific certification or licensure required at time of hireExperience2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)The ideal candidate will possess the following (Preferred):Demonstrated ability to handle confidential and sensitive information appropriatelyKnowledge of emergency codes and hospital incident command systemsProficiency with multi-line phone systems, paging systems and emergency notification platformsExperience with electronic health record systems and call management softwareAbility to troubleshoot communication equipment under pressure.High attention to detail and accuracy in documentationBenefits: Caring For Your Family and Your CareerMedical, Dental, Vision plansAdoption, Fertility and Surrogacy Reimbursement up to $10,000Paid Time Off and Sick LeavePaid Parental & Family Caregiver LeaveEmergency Backup CareLong-Term, Short-Term Disability, and Critical Illness plansLife Insurance401k/403B with Employer MatchTuition Assistance – $5,250/year and discounted educational opportunities through Guild EducationStudent Debt Pay Down – $10,000Reimbursement for certifications and free access to complete CEUs and professional developmentPet InsuranceLegal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. #J-18808-Ljbffr Sentara Health