FOH Manager

Front of House ManagerA guardian of our Brand and of our restaurant culture and is intentional on ensuring remarkable guest experiences.Role Summary:A Front of House Manager is considered a very strong position in the day-to-day operations of the business. They are running shifts while managing labor and breaks, executing catering and ensuring excellent customer service. This position is mainly operational. Front of House Managers spend nearly all their time working a position, with few administrative duties.A Front of House Manager is expected to be developing their verbal, written and electronic communication skills, organizational and follow up skills, ability to prioritize, solve problems, and share in achieving the restaurants vision and goals. Front of House managers actively develop and coach Team Members. Additionally, they may be selected to assist Directors or other leaders in a role based on the Front of House Manager's passion and strengths. This added role gives the Front of House Manager a focused area of ownership, providing an additional opportunity for growth.A successful Front of House Manager must be professional, mature, patient, and growth minded. Additionally, they must be humble, a servant leader, willing to share success and feedback. They must be confident enough to willingly coach or correct employees. They should never be threatened by the success of others nor difficult challenges. Most importantly they must have enough integrity (a deep desire to do what is right versus "being right") to build a strong, healthy organization.Primary Duties and Responsibilities:The #1 Goal of a Front of House manager is to demonstrate CARE for the team and the guests by driving the businessWorks with Directors and Senior Team Leads to maintain harmony or to restore harmony if it is ever disruptedAccepts full responsibility and accountability for the businessLeads by example. Expected to exhibit CORE 4 and 2nd Mile Service AND ensure that every team member is exhibiting these behaviorsMust be fully capable of following the opening and closing procedures of the restaurantExpected to manage one or two key areas of operational importance. These responsibilities lie on top of other operational dutiesFully aware of vision and goals for the month and able to report on progress toward their assigned responsibilitiesBeing mentored is part of the development process of a Front of House ManagerConducts consistent shift huddlesUses Slack effectively – conveying information, receiving information, and implementingCertified in safety/security to ensure the safety of the teamCertified in Pathway Catering and work with other leaders to ensure timely preparation and deliveryMust be certified in all Pathway modules pertaining to their departmentMust report to work in assigned Team Style apparelMandatory participation in identified Leadership meetings and trainingContinually demonstrates the SERVE modelS – See the Future. See and communicate a compelling vision of the future.E – Engage and Develop Others. Recruit and select the right people to achieve the vision.R – Reinvent Continuously. Focus on continuous and never- ending improvement.V – Value Results and Relationships. Deliver positive results and cultivate great relationships.E – Embody the Values. Live and work in a manner consistent with your values.Maintains confidentiality and demonstrates impartiality by treating all employees equally and fairlyAny sense of entitlement or tendency to make excuses on part of a Front of House Manager would eliminate their ability to move to the next level of Leadership.