IT Infrastructure Technician - IT Dept

IT Infrastructure Technician

Responsible for supporting IT Engineers in the installation, maintenance, troubleshooting, and expansion of network infrastructure, including network cabling, fiber optics, and related equipment. Perform routine inspections, preventive maintenance, and inventory management to ensure reliable network connectivity, organized IT facilities, and compliance with safety and quality standards.

Representative Duties Include:

• Follow IT Engineers' installation plans and instructions to complete network cabling, equipment installation, and other assigned infrastructure tasks.
• Maintain 5S standards in MDF and IDF rooms, perform regular inspections, and conduct basic preventive maintenance to ensure a clean, organized, and safe environment.
• Provide on-site technical assistance to the IT Engineers during urgent requests or emergency situations involving network infrastructure.
• Assist IT Engineers in planning network cabling, fiber optic routes, network outlets, and infrastructure layouts based on the requirements of offices, production areas, and warehouses.
• Install and maintain network cables, fiber optic cables, patch panels, network outlets, cabinets, wireless access points, switches, and fiber distribution panels (ODF).
• Assist IT Engineers in identifying and resolving physical network connectivity issues, including damaged cables, faulty network ports, fiber optic link failures, and loose connections.
• Assist IT Engineers in maintaining network infrastructure documentation, including network topology diagrams, port mapping records, fiber connection records, cabinet layouts, and cable labeling. Conduct regular checks to ensure labeling accuracy.
• Assist IT Engineers in supervising external cabling contractors, inspecting completed installations, and verifying that work meets project requirements and quality standards.
• Manage inventory and spare parts for network cabling infrastructure, monitor stock levels, and submit purchasing requests for necessary materials and equipment.
• Perform basic network cable testing, connectivity verification, routine inspections, and preventive maintenance to ensure the reliability of physical network infrastructure.
• Support network infrastructure installation, relocation, modification, and expansion activities related to office moves, production line changes, and facility improvement projects.
• Follow company EHS policies, workplace safety procedures, and applicable cabling installation standards when performing installation and maintenance activities.

Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time.

Job Requirements:

• Language: Languages spoken commonly in the workplace are English.
• Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to speak effectively and interact with other team members, engineers, leadership and customers.

Experience: 1+ years of experience in network cabling installation and maintenance; or an equivalent combination of education and training preferred.

Education: High School Diploma or General Education Degree (GED)

Physical Condition:

• Ability to stand, walk, bend, kneel, squat, reach, and perform repetitive physical tasks for extended periods.
• Ability to lift and carry materials and equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to work on ladders and elevated work platforms when properly trained and authorized.
• Ability to work in confined or restricted spaces, such as network closets, equipment rooms, and areas around cable trays, as permitted by safety procedures.
• Adequate visual ability to identify cable colors, read labels, inspect connections, and perform detailed cabling work.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Other Requirements:

• MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• REASONING ABILITY - Ability to solve practical problems and deal with a variety of variables.

Knowledge, Skills & Abilities utilized on the job:

• Professional Knowledge, Skills - Basic knowledge of network cabling systems, including Cat5e, Cat6, Cat6A, and fiber optic cabling installation and maintenance.
• Ability to install, terminate, test, troubleshoot, and repair network cables, patch panels, network outlets, and fiber optic connections.
• Basic understanding of network infrastructure, including Ethernet, switches, wireless access points (APs), PoE, and network connectivity.
• Experience with network cabling testing tools, including cable testers, tone generators, and fiber optic testing equipment preferred.
• Ability to read and understand network cabling diagrams, floor plans, network topology diagrams, and equipment installation instructions.
• Knowledge of MDF/IDF room organization, rack installation, cable management, labeling standards, and preventive maintenance.
• Ability to use hand tools, power tools, ladders, and specialized cabling installation equipment safely and effectively.
• Basic knowledge of structured cabling standards (TIA/EIA) and workplace safety requirements preferred.

Training Required:

• Powered Industrial Lift / Aerial Lift Operator Training.
• Fall Protection and Ladder Safety Training.
• Personal Protective Equipment (PPE) Training.

The employee will work in office areas, production facilities, warehouses, MDF/IDF rooms, and other company facilities. The work environment may involve exposure to moderate or high noise levels, varying temperatures, dust, and elevated work areas. The employee may be required to use ladders, aerial lifts, and other approved equipment to perform network cabling and installation tasks. Required personal protective equipment (PPE), including safety glasses, safety shoes, hearing protection, and other applicable safety equipment, must be worn in accordance with company EHS policies.

Key Performance Indicators:

• Attendence
• Work Order Completion
• Documentation Accuracy
• Safety Compliance

Must be 18 years of age or older. Fuyao Glass America Inc., Core Foundation Competencies including Ethics, Integrity, Values & Trust. Fuyao Glass America Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Fuyao Glass America, Inc. is a Drug-Free Workplace.