General Manager of Concessions - Target Center

Salary: $75,000-$85,000

Other Forms of Compensation: Bonus eligible

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The General Manager of Concessions at Target Center will lead the team who creates unforgettable experiences. As General Manager of Concessions, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Key Responsibilities:

• Overseeing all aspects of concessions operations
• Ensuring the recruitment and training of team members and non-profits in our standards and procedures
• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
• Driving engagement within the concessions department
• Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness
• Ensuring point of sale updates and regular maintenance checks are completed
• Implementing concessions Production Sheet to ensure accurate production and minimal waste
• Conducting progressive coaching with team members
• Completion of monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all concessions areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Holding pre-shift meetings to set the tone for events
• Support location "Keys to the Future" activities to develop future leaders
• Support team member orientation training
• Oversee service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion
• Partnering with purchasing team to manage product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Conduct monthly safety training for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Non Profit & Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
• Other duties as assigned

Preferred Qualifications:

• 5+ years of experience in a food and beverage operational position
• Bachelor s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills
• Able to work evenings and weekends, as dictated by event schedule

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Req ID: 1541638

Levy Sector

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Angie Hibbs

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