Compliance & Quality Assurance Manager

JOB Summary:The Compliance & Quality Assurance Manager is responsible for building and maintaining The Midnight Mission’s compliance infrastructure across all government-funded programs, contracts, and grants. This includes ensuring full compliance with the terms, conditions, reporting requirements, and performance obligations of all funding agreements—including but not limited to contracts and grants from the LA County Department of Homeless Services and Housing (HSH), Proposition HHH (City of Los Angeles), HUD Continuum of Care (CoC), Homeless Housing, Assistance, and Prevention Program (HHAP), Measure A, and all other city, county, state, and federal funding sources. The Manager oversees strategic compliance planning, internal auditing, data governance, staff training, and direct coordination with funding agencies and oversight bodies to ensure TMM meets all contractual and grant obligations. This role works cross-functionally with program leadership, finance, advancement, and direct service staff to align operations with evolving funder requirements while maintaining TMM’s commitment to trauma-informed, client-centered service delivery.Key Duties and ResponsibilitiesGovernment Contract & Grant ComplianceServe as the organizational lead for ensuring compliance with all terms, conditions, and obligations of TMM’s government contracts and grants, including but not limited to funding from the LA County Department of Homeless Services and Housing (HSH), the City of Los Angeles (Proposition HHH), HUD Continuum of Care (CoC), Homeless Housing, Assistance, and Prevention Program (HHAP), Measure A, and any other city, county, state, or federal funding sources.Maintain a master inventory of all active government contracts and grants, including agreement terms, funding amounts, performance periods, deliverables, reporting schedules, match requirements, allowable cost provisions, and special conditions.Monitor compliance with the specific terms of each agreement, including programmatic requirements, eligible expenditure categories, service delivery standards, target populations, geographic restrictions, and any funder-imposed conditions or corrective actions.Track and ensure timely submission of all required reports across funding sources, including quarterly and annual programmatic reports, financial reports, expenditure reports, close-out reports, and any ad hoc reporting requests from funders.Coordinate with the CFO and finance team to ensure that all grant and contract expenditures comply with applicable cost principles (2 CFR Part 200 Uniform Guidance for federal funds; funder-specific regulations for city, county, and state funds), including allowability, allocability, and reasonableness of costs.Ensure compliance with Proposition HHH supportive housing program requirements, including occupancy restrictions, target population requirements, service delivery obligations, property management plan compliance, and LAHD reporting and monitoring standards as applicable to TMM’s role as a service provider.Monitor compliance with Measure A spending plan requirements, eligible use of funds, and priority population mandates; ensure program activities and expenditures align with approved spending categories and HSH’s fiscal year spending plan.Ensure compliance with HUD CoC program requirements, including HMIS participation, Coordinated Entry System (CES) protocols, Housing First fidelity, match and leverage documentation, and Annual Performance Report (APR) submissions.Monitor compliance with HHAP program requirements, including eligible uses of funds, performance benchmarks, reporting timelines, and alignment with the state’s Homeless Action Plan goals.Ensure compliance with all applicable CalAIM requirements for Medi-Cal funded services, including documentation standards, billing protocols, service delivery requirements, and data privacy obligations.Maintain and regularly update a centralized compliance calendar that captures all reporting deadlines, monitoring visit schedules, audit timelines, renewal dates, and deliverable due dates across all active funding agreements.Serve as the primary point of contact for all funder-initiated monitoring visits, site reviews, desk audits, and compliance inquiries; coordinate staff preparation, document assembly, and corrective action responses.Review and interpret new or amended contract and grant terms, regulatory changes, and funder policy updates; translate them into updated internal policies, procedures, and staff guidance to ensure ongoing organizational compliance.Coordinate with the Director of Advancement and Grants Writer during the pre-award phase to review proposed grant budgets, compliance obligations, and reporting requirements for feasibility before submission; ensure post-award compliance planning begins immediately upon notice of award.Compliance Strategy & Organizational OversightDevelop and maintain TMM’s overarching compliance framework, integrating requirements across all funding sources into a unified set of internal policies, procedures, and staff expectations.Serve as TMM’s primary compliance liaison with the Department of Homeless Services and Housing (HSH), the Auditor-Controller, LAHD, HUD, the State of California, and other oversight bodies; represent TMM during contract monitoring visits, audits, and funder site reviews.Interpret new regulatory requirements, contract amendments, and policy changes from any funding source and translate them into updated internal policies, procedures, and staff guidance.Coordinate with the CFO, Director of Advancement, and Compliance Officer to ensure alignment between program data, grant reporting, invoicing, and funder deliverables; identify and resolve discrepancies before reporting deadlines.Monitor developments in HSH contract standards, Measure A spending plan requirements, HUD CoC regulations, HHAP guidance, CalAIM compliance standards, and Prop HHH program updates; disseminate updates to relevant staff and leadership.Internal Audit & Quality AssuranceDesign and conduct quarterly internal audits of program data, financial records, client files, and contract deliverables across all funding sources; produce audit reports with findings, risk assessments, and corrective action plans.Track corrective action implementation to closure; maintain a corrective action log and report status to the Director of HR and executive leadership on a monthly basis.Conduct routine reviews of program files, documentation practices, and service delivery records to proactively identify compliance concerns before external monitoring.Prepare TMM for external audits by maintaining audit-ready documentation, coordinating staff preparation, and serving as the primary point of contact for compliance-related inquiries during audit processes.Assess and strengthen internal controls related to financial documentation, fund expenditure justification, cost allocation, match documentation, and repayment agreement tracking.Evaluate housing support services, referral pathways, and case management workflows for compliance with contractual and regulatory standards; identify systemic barriers and recommend solutions.Data Governance, Reporting & KPI ManagementEstablish and enforce data governance standards and standard operating procedures (SOPs) for all program data entry across HMIS/Clarity, CHAMP, and other County and funder data platforms.Serve as TMM’s HMIS/Clarity power user for compliance purposes, generating and analyzing reports, Tableau Looks, and data quality dashboards to monitor completeness, timeliness, and accuracy of client records across all funded programs.Define, track, and report on key performance indicators (KPIs) aligned with HSH contract deliverables, HUD System Performance Measures, Measure A outcome targets, HHAP benchmarks, and organizational program goals.Produce internal performance reports and KPI dashboards for executive leadership on a monthly and quarterly basis; identify performance gaps early and coordinate programmatic responses.Manage system credentialing and access for all TMM staff in County and funder platforms; coordinate system transitions, email changes, and workflow updates during the HSH migration.Lead TMM’s participation in the annual Housing Inventory Count (HIC) reporting process, coordinating bed and unit counts across interim housing and recovery programs and ensuring timely, accurate submission in accordance with HUD requirements.Develop and maintain fiscal year reporting calendars and workflows, ensuring all contract-required quarterly, semi-annual, and annual reports across all funding sources are produced accurately and submitted on deadline.Prepare TMM’s data for the HSH public performance dashboard; ensure data integrity and alignment with County reporting standards.Privacy, Consent & Regulatory ComplianceEnsure all consent and privacy practices are current and compliant with HSH standards, including CalAIM opt-in processes, Notice of Privacy Practices, and information sharing consent forms.Monitor compliance with California tenant screening requirements under AB 2493, including application fee compliance, criminal history screening rules, and fair housing obligations.Verify jurisdiction-specific tenant protection compliance based on participant housing locations (City of Los Angeles vs. unincorporated LA County vs. other municipalities).Oversee compliance with HQS inspection protocols and reasonable accommodation requirements for participants with disabilities across HACLA, LACDA, and FHSP programs.Maintain current knowledge of best practices in homeless services compliance, interim housing regulations, and recovery programming standards; disseminate updates to staff as standards evolve.Training & Staff DevelopmentBuild and manage a comprehensive compliance training program covering government contract and grant requirements, HMIS/Clarity data entry standards, CalAIM documentation, consent and privacy requirements, tenant screening, fair housing, HQS protocols, cost allocation principles, and financial documentation standards.Design and deliver training to program staff at all levels on updated compliance requirements, documentation standards, and data quality expectations; develop train-the-trainer capacity among supervisors and program leads.Train and coach direct service staff on HMIS/Clarity data entry standards, data quality expectations, and the use of user-level dashboards as a tool for real-time self-correction and continuous improvement.Conduct compliance onboarding orientation for all new hires whose roles touch funded programs, including overview of applicable contract and grant requirements; maintain training records and compliance training completion tracking.Prepare and deliver reports and presentations for executive leadership and the Board summarizing compliance status, audit findings, improvement recommendations, and performance against contract and grant targets.Cross-Functional CollaborationWork collaboratively with case managers, housing navigators, mental health staff, program supervisors, and operations leadership to ensure cross-departmental alignment on compliance standards and service delivery requirements.Collaborate with the Director of Programs and process improvement staff to ensure that program workflow redesign and operational changes maintain compliance integrity across all funding sources.Attend all HSH provider engagement meetings, community sessions hosted by Change Well Project, and relevant County and funder stakeholder convenings; report key developments and action items to TMM leadership.Support the Director of HR in preparing Board-facing materials related to compliance, program performance, and organizational accountability.Knowledge, Skills & AbilitiesRequired QualificationsMinimum four (4) years of experience in compliance, quality assurance, program evaluation, or contract and grant management within homeless services, social services, healthcare, or a related nonprofit environment.Demonstrated knowledge of HUD Continuum of Care (CoC) requirements, HMIS data standards, and government contract and grant compliance in a nonprofit or public agency setting.Experience managing compliance across multiple simultaneous government funding sources with distinct terms, reporting requirements, and performance expectations.Working knowledge of federal Uniform Guidance (2 CFR Part 200) cost principles, audit requirements, and administrative standards applicable to federal grant recipients and subrecipients.Strong understanding of LA County homeless services systems, including familiarity with LAHSA contract structures and the transition to the Department of Homeless Services and Housing (HSH).Experience designing and conducting internal audits, producing findings reports, and developing and tracking corrective action plans to closure.Demonstrated experience developing, tracking, and reporting on program KPIs, including the ability to translate data into actionable recommendations for leadership.Experience with fiscal year reporting cycles and contract-driven reporting timelines in a government-funded or nonprofit environment.Demonstrated knowledge of trauma-informed care principles and their application within service delivery systems and organizational operations.Excellent written and verbal communication skills, including the ability to translate complex regulatory and compliance requirements into accessible staff training and guidance materials.Strong analytical and critical thinking skills with the ability to assess complex systems, identify risk, and develop practical, people-centered solutions.High degree of organizational skill, attention to detail, and ability to manage multiple priorities and deadlines in a dynamic, mission-driven environment.Preferred QualificationsBachelor’s degree in Public Administration, Social Work, Health Administration, Human Services, or a related field; master’s degree preferred.Proficiency with HMIS platforms, specifically Clarity Human Services (Bitfocus), including experience running and customizing Clarity reports, building and interpreting Tableau Looks, navigating user-level data quality dashboards, and supporting HIC reporting processes.Working knowledge of CalAIM compliance requirements, Medi-Cal billing standards, and California tenant protection laws (including AB 2493).Experience with Measure A, Measure H, Proposition HHH, or HHAP funded programs and familiarity with LA County Homeless Initiative and City of Los Angeles housing funding structures and reporting requirements.Experience with Single Audit (A-133) processes and familiarity with nonprofit audit preparation and response.Supervisory experience or demonstrated ability to lead cross-functional initiatives and influence without direct authority.Direct experience working in recovery, interim housing, or residential programs serving individuals experiencing homelessness.Experience with data visualization and business intelligence tools (e.g., Tableau, Looker, Power BI) to support program decision-making and funder reporting.Bilingual or multilingual abilities, particularly Spanish, are a plus.SPHR, SHRM-SCP, CCEP (Certified Compliance and Ethics Professional), or comparable certification is a plus.Core CompetenciesRegulatory acumen and government contract and grant compliance expertiseTrauma-informed and equity-centered approach to systems improvementStrong analytical, problem-solving, and risk assessment skillsData literacy, KPI-driven decision-making, and fluency with HMIS/reporting platformsCross-functional collaboration and relationship management across departments and with external funders, auditors, and oversight bodiesTraining design and delivery with the ability to make complex requirements accessibleCultural humility and commitment to serving diverse populations experiencing homelessnessAccountability, follow-through, and commitment to continuous improvementDiscretion, confidentiality, and professional integrity in handling sensitive program, participant, and financial dataPhysical & Work EnvironmentWork is primarily performed in an office and residential program environment at The Midnight Mission’s campus in downtown Los Angeles.Ability to move throughout facilities, attend meetings across multiple program areas, and perform extended periods of computer-based work.Regular interaction with program participants; must approach all encounters with a trauma-informed, respectful, and strengths-based orientation.Occasional travel to County offices, City of Los Angeles offices, HSH provider meetings, funder site visits, and community engagement sessions.ORAny combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position. #J-18808-Ljbffr