Visitor Services Lead

Duke University: Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries. Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Visitor Services Lead at the Nasher Museum of Art, you’ll be part of a team that values creativity, inclusion, and connection. You’ll help shape the visitor experience in a space that champions contemporary art and elevates historically underrepresented voices. This is an onsite position from Tuesday - Saturday, 8:30am to 5pm. Be Bold. The Nasher Museum is celebrating 20 years of bold, forward-thinking exhibitions and groundbreaking collections. As the Visitor Services Coordinator, you’ll be at the heart of our guest experience - leading a team, refining operations, and ensuring every visitor feels welcomed, informed, and inspired. What You’ll Do: Lead Daily Operations: Open and close the museum, manage signage and promotional materials, monitor phone lines, and maintain visitor count records. Supervise Visitor Services Representatives: Coordinate schedules, assign tasks, lead onboarding and training, and support performance development. Deliver Exceptional Customer Service: Share exhibition and event details, assist guests with special needs, enforce policies, and collaborate across departments to enhance engagement. Support Educational and Exhibition Programs: Attend trainings, research artists, and stay current on exhibitions to enrich visitor interactions. Promote Accessibility: Ensure ADA compliance, operate mobility support services, and provide accessible exhibition materials. Maintain Safety and Cleanliness: Monitor public spaces, coordinate with housekeeping, and ensure gallery materials are presentable. And More: Take on additional responsibilities that support the museum’s mission and daily operations. What You Bring: 2+ years of customer service Supervisory experience is a must Museum experience Work requires knowledge of basic customer service and communications principles normally acquired through two years of postsecondary education. Strong communication and interpersonal skills Flexibility to work weekends and special events A passion for engaging diverse audiences Experience with Microsoft Office; Adobe InDesign a plus Valid driver's license Art History or Visual Arts background preferred Bilingual skills welcomed Other Requirements: Must be reliable, responsible, proactive, and communicative Strong desire to interact with the public and assist visitors from diverse backgrounds Ability to remain courteous, professional, patient, and respectful at all times Ability to lead by example and work collaboratively with museum staff Willingness to participate in ongoing training and departmental meetings Commitment to ADA standards and inclusive practices Comfortable using survey tools like Qualtrics and managing feedback systems Ability to manage inventory and maintain organized workspaces Must be able to operate a golf cart and assist guests with mobility challenges Ready to Make a Difference? Apply now and help us build a stronger, smarter, and more connected future - one visitor at a time. Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.60 to USD $28.65. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate’s work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: View email address on click.appcast.io; phone: View phone number on click.appcast.io). #J-18808-Ljbffr Duke Clinical Research Institute