Pre-Exposure Prophylaxis (PrEP) Retention Coo

Job Description

Job Description

???? Join the Front Lines of HIV Prevention & LGBTQ Health PrEP Retention Coordinator

Mazzoni Center | Philadelphia, PA

Are you passionate about LGBTQ health, HIV prevention, and community empowerment? Do you thrive at the intersection of care coordination, education, and advocacy? Mazzoni Center —one of the nation’s premier LGBTQ-focused health organizations—is seeking a PrEP Retention Coordinator to play a vital role in expanding and sustaining access to HIV prevention.

This position is ideal for someone who believes healthcare should be affirming, accessible, and rooted in community —and who wants to make a real impact every day.

???? About the Role

The PrEP Retention Coordinator is a key member of our HIV Prevention team, supporting individuals at every stage of their PrEP journey. From outreach and education to retention, re-engagement, and adherence support, this role ensures patients feel informed, supported, and empowered to take charge of their sexual health.

You’ll work directly with LGBTQ+ patients, clinical providers, and community partners to strengthen PrEP engagement and reduce barriers to care—while helping advance Mazzoni Center’s mission of health equity.

✨ What You’ll Do Community Outreach & Education

• Engage individuals at higher risk for HIV through outreach efforts and provider partnerships

• Deliver culturally responsive education on HIV/STI prevention, PrEP, medication adherence, and harm reduction

• Respond to PrEP inquiries with medically accurate, affirming, and sex-positive information

Patient Engagement & Navigation

• Conduct initial PrEP consultations and assess patient needs and eligibility

• Maintain consistent contact via phone, text, patient portals, and in-person visits

• Identify and help address barriers to PrEP access, including insurance, medication access, and social determinants of health

• Educate patients on starting, stopping, and re-initiating PrEP, and how to stay connected to care

Case Management & Retention

• Support clinical teams by ensuring:

  • Quarterly provider visits and required lab work are completed

  • Medication refills and assistance program renewals are submitted on time

  • Patients receive appointment reminders and follow-up support

• Conduct Rapid HIV testing as part of PrEP care

• Link patients to PrEP following STI diagnoses or Post-Exposure Prophylaxis (PEP)

• Coordinate PrEP medication distribution and manage prescription tracking

• Connect patients to additional services such as mental health care, substance use treatment, housing support, or HIV care when needed

Data, Reporting & Program Growth

• Document all patient interactions accurately in the electronic medical record within 48 hours

• Collaborate with leadership to analyze PrEP data, identify trends, and improve retention strategies

• Support reporting on adherence, retention, and key performance indicators to strengthen program impact

???? What You Bring Required

• Bachelor’s degree in healthcare, public health, social work, or related field

• 1–2 years of experience in HIV prevention, case management, or patient counseling

• Knowledge of PrEP and combination HIV prevention strategies

• Strong organizational, communication, and interpersonal skills

• Comfort working independently and collaboratively in a fast-paced clinical environment

• Proficiency with electronic health records and Microsoft Word, Teams, and Excel

• A demonstrated commitment to LGBTQ communities and the mission of Mazzoni Center

Preferred

• Bilingual skills

• PA HIV Testing Certification

????️ Clearances & Physical Requirements

• Criminal Background, Child Abuse, and FBI Clearances required

• Ability to sit, stand, and walk for extended periods

• Ability to lift items weighing more than 35 pounds

???? Why Mazzoni Center?

At Mazzoni Center, we don’t just provide healthcare—we affirm identities, build trust, and save lives . You’ll be part of a compassionate, mission-driven team working at the forefront of LGBTQ health and HIV prevention.

If you’re ready to make a meaningful difference and help ensure PrEP remains accessible, welcoming, and life-changing— we want to hear from you .

Apply today and help shape the future of LGBTQ health. ????️️‍????????