Customer Service Agent

Customer Service Agent (CS Agent)

Location: Springfield, MO Pay: $16–$18/hour Schedule: F/T Hours: Mon-Fri. 7:00 a.m. to 6:00 p.m., Sat: 8:00 a.m. to 4:30 p.m. (rotational) Start Date: October 5, 2026

Join a team that keeps America's workshops running

Our high-energy, team-driven contact center is looking for charismatic, customer-focused individuals to join our growing team as a Customer Service Representative. If you enjoy helping people, thrive in a supportive environment, and want a role with no telemarketing, no rebuttals, no high-pressure sales, this is the place for you.

We offer great hours – no nights and every other weekend off – plus a fun, employee-focused culture with events throughout the year. Come be part of a team where development, collaboration, and shared goals truly matter.

What You'll Do:

As a Customer Service Representative you will handle 100% computer and phone-based work, assisting customers who call to request catalogs, place orders, or ask product questions. You will:

• Answer inbound calls and establish rapport with customers
• Access, verify, and update customer account information
• Process orders, returns, payments, and warranty requests
• Provide accurate first-level technical assistance
• Check inventory, read back-order details, and ensure accuracy
• Cross-sell and up-sell relevant accessories
• Communicate policies and procedures clearly and professionally
• Handle first-level complaints and forward issues when needed
• Maintain a clean, organized workstation
• Perform general clerical tasks and support other departments as needed

What We're Looking For:

We are looking for someone who excels in:

• Active listening and clear communication
• Attention to detail and accuracy
• Time management and multitasking
• Critical thinking and problem-solving
• Adaptability and independence
• Professionalism, integrity, and a service-oriented mindset
• Stress tolerance and calm under pressure
• Cooperative, team-focused work style

Education & Experience:

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Inbound call center experience preferred
• Ability to type 32+ WPM
• Computer literacy and comfort with multi-system navigation

Benefits

• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• FSA/HSA options
• Disability & life insurance
• Employee Assistance Program (EAP)
• Employee discount

If you're ready to bring your skills to a company known for quality, reliability, and exceptional customer service, we'd love to hear from you. Apply today and grow with Grizzly Industrial!

Our Culture:

We are a company built on accountability, driven by results, and committed to delivering real value to our customers, keeping the focus on our customers before, during, and after the sale. We take ownership of our work, measure success by outcomes, and believe that doing things right matters just as much as getting them done. Transparency is central to how we operate — we communicate openly, make informed decisions, and trust our teams to act with integrity. Our culture values collaboration, continuous improvement, and a shared commitment to excellence for both our customers and each other.

Compensation and Benefits:

For a complete summary of our current benefit offerings please go to:

Grizzly is a drug-free and equal employment opportunity employer all job offers are contingent on pre-employment background check and drug screening.