Installer Service Specialist

Compensation Pay Range $15.00 - $24.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses or premiums, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. About the Installer Service Specialist The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialists to ensure customers receive accurate and timely order deliveries. ESSENTIAL JOB FUNCTIONS Work with installers/professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to pick and stage parts for delivery, and route delivery specialists to ensure orders arrive consistently and on time. Ensure delivery vehicles are serviced and maintained according to company standards. Ensure all vehicle inspections are completed on time and daily mileages are entered into the delivery fleet management devices. Work with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store. Ensure customers’ new core and warranty returns are picked up and credited in a timely manner. Audit customer returns for warranty abuse and tag/labeled correctly. Assist on the front counter or retail counter as needed. Help with backroom duties such as auto-load, returns, stock, etc., as needed. Assist with customer labor claims and process them quickly and efficiently. Perform any other duties as assigned. SKILLS, EDUCATION, KNOWLEDGE, EXPERIENCE, AND ABILITIES Required: Strong background in mechanics. Required: Above average communication skills. Desired: Hands‑on knowledge of automotive repairs. Desired: ASE Certification. Desired: Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages & paid time off, stock purchase plan & 401(k) with employer contributions. Medical, dental, & vision insurance with optional flexible spending account. Team member health and wellbeing programs, tuition educational assistance, and opportunities for career growth. Equal Opportunity Employer Statement O’Reilly Auto Parts is an equal‑opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, servicemember status, physical or mental disability, genetic information, or any other protected status. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr