Service Manager

Overview Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you'll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, high-quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you're ready to grow your career with an organization built on strong values, teamwork, and long-term success, join the RDO team today! Whats In It For You $65,000-$85,000 / year 24% bonus potential Competitive compensation to reflect your experience, leadership, and industry expertise. A comprehensive benefits package that supports your well-being. For more details, view offerings on the benefits page. A company that lives by its core values: they2re not just words on a wall they2re how we work, grow, and lead. Why RDO? When you join RDO Equipment Co., youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers, but were a people business first. RDO has grown from humble roots, guided by a familys values, and shaped by the strengths, voices and entrepreneurism of our team members. In Texas, the need for RDOs services is diverse. In San Antonio, youll work with customers of various scales to help them maintain efficiency and profitability. These companies build Texasrastructure and rely on RDO support. Join the growing team in San Antonio and make your impact today. What You Will Do Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and ensuring smooth operation in internal systems. Scheduling and Workflow Management: Assigning the right techs to the right jobs at the right time; juggling schedules and workflows to ensure everyone knows where they need to be. Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process. Communication: Connect with the team and keep customers in the loop to keep everything running smoothly and aligned. Team Management and Development: Lead a team of techs, motivate them, support growth, and handle issues to build a strong, capable crew. Customer Service and Relationship Building: Ensure customers are satisfied, build strong relationships, and deliver a world-class experience. For a complete list of duties and responsibilities, view the full job description here. What You Will Need Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow. Customer Service Skills: Youre passionate about delivering top-notch customer experiences. Tech-Savvy: Youre confident using computers and quick to learn new systems. Experience: Familiarity with our industry is a plus, but not required we'll support your learning. Communication: You express yourself clearly, both in writing and in conversation. Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same. Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. Why You’ll Love It Here A tight-knit team: We work hard and play hard here. From an employee of the month parking spot to company celebration events, we like to get together. A culture of safety: Two safety meetings per day and resources to stay cool. Community involvement: We participate in events like food drives and an angel tree around holidays. Supportive environment: We value development and maintain an open-door policy with training and growth. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr