Service Advisor

Service Advisor Opportunity at Buick GMC Cadillac of Thousand Oaks

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Buick GMC Cadillac of Thousand Oaks, you're joining a multi-brand team with serious range -- from everyday drivers to premium luxury clients. Every guest deserves the same standard of care.

What You'll Do

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication guests can trust
• Build accurate estimates, set realistic timelines, and follow through on every commitment
• Coordinate with technicians and parts to keep work moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Deliver a consistent, high-quality pickup and delivery experience across all three GM brands
• Maintain accurate records in the DMS and follow all documentation and compliance standards

What We're Looking For

• 2+ years of service advisor experience in a franchised dealership
• GM brand experience (Buick, GMC, or Cadillac) strongly preferred
• Reynolds & Reynolds experience strongly preferred
• Track record of strong CSI/NPS scores and repeat guest relationships
• Clear, calm communicator who builds trust with guests and keeps technicians and managers aligned
• Ability to manage high volume accurately without losing attention to detail or guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

What We Offer

• Income potential of $65,000 - $130,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid manufacturer and product training
• Clear career path -- strong advisors grow into service management and beyond
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for one another

Why Buick GMC Cadillac of Thousand Oaks

• Three respected GM brands under one roof -- broad service demand and a diverse, loyal guest base
• Thousand Oaks is a thriving, family-oriented community where reputation and relationships drive long-term success
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earnings are predictable
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- aren't just words. They're how we operate every day
• Leadership that invests in your development and removes roadblocks so you can perform at your best
• Three brands. One standard. Exceptional hospitality every time. Buick GMC Cadillac of Thousand Oaks gives you the volume, the variety, and the infrastructure to build a real career in service. You'll work with a team that takes pride in the process -- and a group behind you that invests in the people who deliver it.
• If you're a skilled advisor who's ready to grow your income and make your mark in a high-performing service department -- this is your next move.