Patient Transport Dispatcher

Support Services Transportation Role

This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking, sterilization and transportation to ensure all required support activities are completed in a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following transportation duties: Organizes the transportation for hospital shuttles and any travel needs hospital administration may need and provides support on the transportation of patients. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.

Responsible for transportation of patients to and from various departments as assigned. May assist with equipment requests, oxygen rounds, and other support tasks to aid the performance of the department.

Preferred Qualifications:

• High School diploma or equivalent.
• Prior experience in healthcare.
• Basic Life Support (BLS) certification.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Ensures the safe, timely and accurate transport of patients to their destination including bringing the proper requested equipment. Ensures the comfort of the patient by being attentive; offers blankets, checks modesty, and only engages in appropriate conversation involving the patient.
• Assists patient care staff and utilizes proper body mechanics when lifting and transferring patients to and from wheelchairs, stretchers or beds.
• Notifies nursing personnel, clinician, technician or reception upon arrival for patient. Verifies correct patient identification. Alerts nursing staff immediately to any signs of patient distress or equipment malfunction.
• Completes transport quickly and efficiently; immediately notifies appropriate staff and leader when assignments are initiated and completed. Meets all performance related standards including response, active and completion times.
• Disinfects transport equipment before and after use according to policy and manufacturer instructions for use. Removes linen, disinfects and makes up stretchers upon completion. Returns equipment to proper location. Collects and returns wheelchairs and stretchers to the proper holding areas. Ensures that medical waste is disposed of according to established infection control and prevention procedures.
• Checks all equipment for proper and safe functions before use. Promptly reports any ineffective or broken equipment to unit leadership.
• Interacts with other system teams appropriately. Keeps appropriate staff and manager informed of cancellations, activities, needs, and/or concerns. Notifies Director of potential situations and unreasonable response times.
• Adheres to all policies, procedures and standards established by all regulatory agencies including but not limited to Federal, State, Joint Commission, OSHA, and CDC.
• Takes initiative when observing patients waiting in corridors to go back to their rooms by notifying dispatch and transporting patient.
• Conducts daily rounds to ensure equipment is properly stored.
• Ensures compliance with policies and procedures for departmental operations.
• Assists in orienting, training and developing transport associates.

Physical Requirements:

• Standing or walking a majority of shift, bending and lifting and other physical effort with medium weight equipment or supplies (30-35 lbs.)
• Pushing and pulling of beds, wheelchairs, stretchers, etc. (up to 60 lbs.)
• Able to maneuver wheelchairs and stretchers in order to safely transport patients.
• Requires manual dexterity using fine hand manipulation to operate computer keyboard.
• Frequent contact with professional and other staff. patients and visitors.
• Frequent exposure to dust, dirt, blood, body waste and contaminated waste.
• Possible risk of cuts, needle punctures, and strains.

Skills & Abilities:

• Ability to properly use phone and pager.
• Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit.
• Ability to operate stretchers, wheelchairs and patient beds to safely move patients throughout hospital.
• Able to communicate both verbally and in writing in English. Able to follow written and verbal instructions.
• Able to identify scope of task and perform it in a timely and efficient manner.
• Ability to read, write, perform simple mathematical calculations and have basic knowledge of physical sciences at a level generally acquired through a high school education.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $17.00 - $20.02