Fraud Senior Specialist I

Job Title

Perform research and loss mitigation efforts across multiple intake channels to decision Fraud related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Analyze and decision multiple Fraud related cases or alert types.
2. Utilize banking systems to investigate and research all transactional information to ensure that Fraud requirements are met.
3. Conduct client research.
4. Use critical thinking skills to make well supported decisions relative to the alert type.
5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud function.
7. Support effective communication with internal and external partners or clients.
8. Participate in Fraud related training that may include webinars, periodicals and self-study in order to stay abreast of any related changing laws and regulations.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates Degree or equivalent education and related training
• Three - Five years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
• Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
• Strong investigative, analytical, and critical thinking skills
• Strong work prioritization and time management skills
• Strong interpersonal, communication and client service skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products
• Ability to work in a high-stress, fast-paced, rapidly changing environment.
• Ability and willingness to work flexible hours as required by the function

Preferred Qualifications:

• Bachelor's Degree
• Experience in investigation, law enforcement, or lending role
• Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
• Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.