Customer Service Representative

Job Description

Job Description

We are looking for a customer-focused individual to support a local government organization serving residents in Richmond, Virginia. This Long-term Contract position is ideal for someone who can provide clear guidance, resolve questions efficiently, and deliver a positive experience in a public-facing environment. The role blends strong service skills with administrative and accounting support, making it well suited for someone who is organized, responsive, and comfortable handling detailed records.

Responsibilities:
• Respond to questions from residents and stakeholders regarding services, programs, policies, and related requests in a courteous and helpful manner.
• Guide customers through government procedures and documentation requirements so they can complete processes accurately and efficiently.
• Coordinate with internal departments to gather accurate information and provide timely follow-up on inquiries and service issues.
• Maintain current knowledge of local government offerings, updates, and community initiatives to ensure dependable customer support.
• Enter, review, and update financial and customer data with accuracy across internal systems and records.
• Support accounts payable and accounts receivable activities, including processing invoices, tracking transactions, and assisting with payment-related documentation.
• Use accounting and office software such as QuickBooks and other computer applications to manage records and complete daily tasks.
• Handle confidential or sensitive information with sound judgment, discretion, and attention to compliance standards.• Previous experience in customer service, preferably within a public sector, municipal, or community service environment.
• Working knowledge of accounts payable, accounts receivable, invoice processing, and data entry.
• Experience using QuickBooks or similar accounting software in an administrative or clerical setting.
• Strong verbal and written communication skills with the ability to explain information clearly to a wide range of audiences.
• Demonstrated problem-solving skills and a high level of accuracy when managing detailed information.
• Ability to protect confidential information and exercise professionalism in sensitive situations.
• Proficiency with basic computer applications and the ability to learn new systems quickly.
• Availability to work standard business hours, with flexibility for occasional evening or weekend support when required.