Donor Support Specialist

LaSalle Network is partnering with a nationally recognized nonprofit organization to hire a Donor Support Specialist to join their team in Chicago. This is an exciting opportunity to join a high-profile Development team and play a key role in supporting a dedicated donor ticketing program.

This is not a traditional customer service role. You'll support a high-profile donor base and coordinate everything from individual ticket requests to large corporate orders and special arrangements. The ideal candidate is highly organized, responsive and customer-service oriented, with the ability to manage multiple requests while maintaining a high level of accuracy.

What You'll Do

• Serve as a dedicated point of contact for donor and founding member ticketing requests, including presale access and ticket availability
• Manage special donor arrangements, including reservations, parking, tours and other accommodations
• Monitor the development inbox and provide timely support for donor and founding member inquiries
• Partner with front-line fundraisers and the Development team to coordinate requests and ensure a seamless donor experience
• Track incoming requests and manage workflow through Asana, ensuring details and follow-up are handled accurately
• Prioritize requests, resolve questions and escalate more complex needs when appropriate
• Support day-to-day donor operations and additional Development projects as needed

What We're Looking For

• 2–3 years of professional experience
• Strong customer service background; retail, hospitality, ticketing or client-facing experience is a plus
• Nonprofit, fundraising, development or donor relations experience preferred, but not required
• Comfortable working with donors, including high-capacity individuals and corporate contacts
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple requests and competing priorities
• Strong follow-through and problem-solving skills

Position Details

• Compensation: $18–22/hour based on experience
• Schedule: Monday–Friday, 9:00 AM–6:00 PM
• Location: Chicago, IL
• Work Model: Hybrid, 1–2 days onsite per week
• Employment Type: Temporary Contract, approximately 3 months, with potential for extension based on performance
• Start Date: ASAP
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit LaSalle Network Consultant Benefits

If you're an organized, customer-focused professional looking for an opportunity to support a high-impact Development team and work with a nationally recognized nonprofit organization, apply today!

Phoebe Gilbert
Senior Recruiter
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