Front Desk Associate

Job Description

Job Description

Job Description

Job Overview of Front Desk Staff Member

The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills.

Live by the RETRO values – integRity, dEdication, consisTency, expeRience and inOvation! Requirements:

A positive upbeat personality.

Effective ability to communicate with customers, coworkers and managers.

The ability to multi-task.

Customer service oriented.

Punctual, responsible and pays attention to detail.

CPR/AED training preferred.

Prior sales experience in a retail setting is preferred.

Environment:

Working environment is inside the Retro Fitness Outlet.

Working hours could vary and include mornings, evenings, and weekends.

Direct report:

This position is supervised by the Retro Fitness General Manager

Retro Fitness Mission Statement:

Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.

Responsibilities of Front Desk Staff Member:

Greeting and checking in members as they come in.

Resolving member issues in an effective manner.

Membership sales and retention.

Following up with prospects.

Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc. Ensuring a safe and clean environment for all members and staff.

Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.

Opening and closing the facility if scheduled.

Following company policies and procedures.

All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Named for our founder’s favorite get-pumped tunes from decades past, Retro Fitness is a gym that aspires to empower our members through hands-on training, a fun and lively atmosphere, and a staff of individuals who find joy in their jobs. From those who’ve never belonged to a gym to the fitness obsessed, everyone is welcome here. When you become a member, you’re joining a community, and your dedication to getting fit and staying fit will be matched by our dedication to supporting you on that journey. The Retro Fitness family is over 100 gyms strong and powered by talented and compassionate individuals all over the country. No matter where customers find us, whether in Albany or Austin, they’ll be offered the promise of a better life through health and fitness and a team who’s there to motivate them along the way. All across America, in every gym, we’re changing lives one workout at a time.

Company Description

Named for our founder’s favorite get-pumped tunes from decades past, Retro Fitness is a gym that aspires to empower our members through hands-on training, a fun and lively atmosphere, and a staff of individuals who find joy in their jobs. From those who’ve never belonged to a gym to the fitness obsessed, everyone is welcome here. When you become a member, you’re joining a community, and your dedication to getting fit and staying fit will be matched by our dedication to supporting you on that journey. The Retro Fitness family is over 100 gyms strong and powered by talented and compassionate individuals all over the country. No matter where customers find us, whether in Albany or Austin, they’ll be offered the promise of a better life through health and fitness and a team who’s there to motivate them along the way. All across America, in every gym, we’re changing lives one workout at a time.