Front Desk Associate - Golf Club

About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About the Opportunity:
Chelsea Piers Golf Club is seeking to hire Front Desk Associates. There are full-time and part-time shifts available. This is an opportunity to be a key person on the front line of our business. Our goal is to consistently deliver safe, positive, and engaging customer experiences. Front Desk Associates work in a fast-paced team environment and may be called upon to handle various aspects of club operations. Chelsea Piers Golf Club is a community built on trust and teamwork; we want every member of our team to feel empowered to answer customer inquiries and problem solve to help us deliver excellent customer service every day.

As a Front Desk Associate, you will expected to:


Front Desk Responsibilities

• Consistently greet all clients in person, via email, and over the phone
• Stay up to date on and provide pertinent information to clients, vendors, and team members on specials, events, programming etc.
• Effectively manage client inquiries through active listening and offering alternative options where applicable
• Monitor visitor access and maintain security awareness
• Actively engage and build positive relationships with members
• Update and monitor the Dash point of sale program and NoWait Reservation System
• Assist with administrative tasks and perform cashiering duties as needed
• Maintain a clean, safe, and organized workspace
• Assist with events/Water Hazard service

Front Entrance Checkpoint Responsibilities

• Proactively greet clients upon entry
• Be mindful of capacity regulations and inform clients as needed
• Capture clients' names and reservation time upon entry
• Monitor the stalls and alert customer service when clients' sessions have lapsed

The responsibilities described are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

About You:

You are friendly, professional, and energetic. You thrive in a fast-paced environment and have excellent customer-service skills. You have:

• Ability to adapt to changing situations and enjoy working in an all-hands-on deck, team environment
• Superior front line customer service skills (hospitality experience a plus)
• Excellent communication and interpersonal skills
• Ability to sell and recruit members on programming and membership opportunities
• Systems knowledge with Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)
• College BA or BS degree preferred
• Ability to work nights and/or weekend shift