Service Manager

Join Our Team! Sunbelt Rentals strives to be the customer’s first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an incredible team of people Sunbelt Rentals—the fastest growing rental business in North America—is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. Responsibilities Manage the repair and maintenance of company owned and customer equipment, including the organization of yard (Ready to Rent, Returned, Down) Prepare work schedules and handle service calls to meet customer needs and ensure equipment is available as required. Order parts to maintain adequate supplies. Provide training and assistance to staff mechanics. Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory. Evaluate all equipment after repairs, maintenance or safety checks. Document equipment status before and after rental. Handle customer complaints regarding equipment condition or operation. Promote safety awareness. Perform quality control checks. Update, maintain and keep organized equipment service records. Create, update, close and bill work orders. File warranty claims in a timely fashion. Commission new equipment. Order parts, return parts, and perform parts inventory. Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge). Provide reporting on: equipment due for service, fleet status, equipment service record, open work order report, warranty claim summary, inventory management, parts & merchandise detail, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs. worked hour report. Perform other duties assigned by the manager. Qualifications Valid driver's license Extensive experience in the repair and maintenance of self-propelled platforms and lifts Knowledge of work planning and scheduling and other supervisory activities Strong understanding of equipment capabilities and safety requirements. Clear perspective of maintenance and repair issues in the industry. Planning and management experience. Computer literacy. Reporting experience. Inventory management experience. Physical Demands The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Equal Opportunity Employment Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Base Pay Range: $64,790.00 - 76,938.60 Benefits Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. #J-18808-Ljbffr Dormont Manufacturing Co