Sr. Manager - Clinical Change Adoption & Readiness

Sr. Manager of Clinical Change Adoption and Readiness

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Sr. Manager of Clinical Change Adoption and Readiness will support transformational and operational priorities across the organization by strengthening change management through change readiness, adoption planning, stakeholder engagement, and implementation support across complex initiatives. This role partners closely with business, technology, operational, and communications stakeholders to improve how change is understood, supported, and adopted across impacted teams.

A significant portion of the role is dedicated to helping OneCM and related transformation efforts move forward through structured change planning, readiness checkpoints, stakeholder alignment, Pioneer team network engagement, feedback integration, and adoption support. Success in this position requires strong cross-functional coordination, change management discipline, business acumen, leadership-facing communication, and the ability to influence progress and readiness without direct authority.

Change Readiness and Adoption Planning

• Lead change management readiness and adoption planning across complex transformation initiatives, including OneCM-related workstreams
• Assess change readiness, current state adoption and identify resistance across impacted clinical teams
• Oversee Pioneer SME teams across lines of business support early engagement, readiness, adoption, and feedback gathering across impacted areas for Medicaid, Medicare, and Commercial lines of business
• Develop and maintain change management plans, clinical engagement approaches, and adopt strategies that support behavior change
• Translate strategies, learnings, activities into practical clinical change management playbooks
• Create various feedback loops and identify barriers to adoption, areas of resistance, and readiness gaps, and translate them into practical support plans and mitigation actions
• Help ensure change management readiness activities are sequenced appropriately alongside project and implementation milestones

Stakeholder Engagement and Business Alignment

• Partner with clinical operation stakeholders to align on change impacts, support needs, and readiness priorities
• Build and maintain strong working relationships across impacted teams to improve engagement, trust, and follow-through during periods of change
• Build and maintain feedback loops through Pioneer teams, champion networks, and stakeholder engagement channels to improve readiness planning and adoption support
• Partner with Learning and Performance for ongoing planning, readiness actions, and implementation support
• Facilitate discussions that clarify clinician concerns, readiness risks, and support needs across complex, cross-functional initiatives
• Help ensure leaders and impacted teams have the context, support, and alignment needed to move through change effectively and create playbooks for ongoing support
• Support broader feedback loops that bring stakeholder input into change planning and implementation decisions

Change Support Execution and Readiness Coordination

• Coordinate change-related activities such as readiness for change using the AKDAR modality, readiness checkpoints, stakeholder follow-up, training support alignment, and implementation support planning
• Partner with project and business teams to ensure change-related deliverables are visible, organized, and aligned to broader program timing
• Support issue triage and action planning for readiness, adoption, or change-related concerns that could affect delivery
• Help translate broader program direction into practical change actions for impacted stakeholder groups
• Reinforce follow-through across workstreams so change support remains coordinated and actionable

Leadership Visibility and Change Reporting

• Prepare concise leadership-facing updates that summarize readiness status, adoption risks, common resistance themes, and support needs
• Support the development of feedback loops through communication trackers, and communication-readiness activities that reinforce visibility into progress and resistance
• Help translate feedback loops into gaps/gains reporting with clear signal for leadership discussions and build leadership playbooks
• Support the development of reporting, status summaries, and change-readiness views that improve visibility into adoption progress and areas of concern
• Surface change-related risks, dependencies, and support needs in a way that supports timely leadership awareness and decision-making

Continuous Improvement and Ways of Working

• Identify opportunities to improve change planning, readiness tracking, stakeholder engagement, and adoption support across initiatives
• Help refine tools, templates, and ways of working that improve the consistency and effectiveness of Change Management support
• Translate lessons learned and feedback into practical improvements that strengthen future readiness and adoption efforts
• Support a more structured, repeatable approach to change readiness and stakeholder support across the portfolio

Required Qualifications

• Experience: 7+ years of experience in Change Management, project management, program management, communications, Change management communications, Behavior Change, or a related field
• Experience leading complex cross-functional projects or workstreams from planning through implementation and creating a behavior reinforcement strategy
• Experience working across multiple teams or business functions to drive communication clarity, alignment, and implementation outcomes utilizing the change continuum
• Experience supporting change-related communications, Clinical staff experience, leadership communications, or organizational communication planning

Technical & Process Skills:

• Experience assessing change impacts, readiness needs, stakeholder concerns, and adoption risks across initiatives
• Experience developing readiness plans, stakeholder engagement approaches, and practical adoption support strategies
• Experience preparing leadership-facing materials, reporting, and summaries related to change progress, readiness, and support needs
• Experience coordinating across business, PMO, technology, operational, and communications stakeholders to move work forward
• Strong analytical, organizational, and critical thinking skills

Leadership & Soft Skills:

• Strong systems thinking and the ability to connect change-related work to broader business goals and implementation outcomes
• Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority
• Strong verbal and written communication skills, including the ability to summarize change-related activity clearly for leadership audiences
• Ability to navigate ambiguity, organize complex work, and drive clarity across competing priorities
• Ability to facilitate stakeholder discussions with sound judgment, empathy, and clear communication

Preferred Qualifications:

• Experience in healthcare, managed care, operations, transformation, or similarly complex matrixed environments
• Experience supporting large-scale transformation initiatives involving business and technology partnership
• Experience with change management, stakeholder engagement, readiness tracking, or adoption planning tools and methods
• Change management certification, PMP, or related certification preferred

Education: Bachelor's degree, or equivalent experience, preferably in Business, Healthcare Administration, Operations Management, or a related field.

Pay Range: The typical pay range for this role is: $67,900.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.