Client Engagement Manager

Job Description

Job Description

Job Title: Client Engagement Manager / Customer Service Administrator Job Description

This role serves as a highly organized, proactive, and commercially aware Client Engagement Manager / Customer Service Administrator responsible for owning assigned customer accounts and supporting the full sales cycle. You will manage customer engagement, order processing, forecasting, reporting, issue resolution, and cross-functional coordination to ensure accurate execution and timely delivery. You will combine strong customer service skills with sound commercial judgment, clear communication, and a commitment to both customer satisfaction and business performance while thriving in a fast-paced, cross-functional environment.

• Raise and process sales orders accurately, confirm stock availability, and manage the complete order lifecycle through to dispatch.
• Maintain an accurate and current orderbook, providing clear visibility of open orders, delivery dates, changes, and upcoming customer demand.
• Coordinate closely with Operations, Procurement, and Warehouse teams to resolve stock, supply, and delivery issues in a timely manner.
• Communicate order status, delays, and required actions clearly and promptly to customers and internal stakeholders.
• Own and develop trusted relationships with assigned customer accounts through consistent, professional, and proactive communication.
• Understand each customer's requirements, priorities, demand patterns, service expectations, and account objectives to support their needs effectively.
• Anticipate customer needs, coordinate appropriate solutions, and resolve issues with minimal escalation wherever possible.
• Lead customer calls, account reviews, presentations, and on-site visits as required to support account health and growth.
• Process monthly consumption data and develop accurate customer forecasts to support planning and supply continuity.
• Prepare customer KPIs, presentations, sales forecasts, quotations, and performance reports within agreed timelines.
• Review parts and account performance to identify service risks, demand changes, and opportunities for growth or improvement.
• Maintain complete and timely CRM records, including customer information, communications, forecast data, trip reports, and presentation materials.
• Coordinate effectively across internal teams to deliver reliable customer outcomes while protecting business priorities.
• Make sound commercial and service decisions within assigned authority, seeking guidance appropriately when issues fall outside that authority.
• Identify trends, risks, recurring issues, and process improvements that can enhance efficiency, service quality, or overall account health.
• Support team priorities and additional assignments from sales leadership and business development stakeholders as needed.
• Communicate clearly, respectfully, and confidently with customers, colleagues, and management to foster strong working relationships.
• Demonstrate a strong sense of ownership and accountability for assigned accounts and the quality of work delivered.
• Collaborate with team members by sharing information, supporting collective goals, and contributing to a positive team culture.
• Manage your workload independently, prioritize effectively, and respond constructively to changing priorities in a fast-paced environment.

• 2+ years of experience in customer service, account management, sales coordination, or a closely related role.
• 2+ years of experience using Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and reporting.
• Hands-on experience working with ERP systems and CRM systems, particularly Microsoft-based tools.
• Experience in corporate customer service roles supporting internal or external stakeholders.
• Experience formulating reports and providing clear updates to teams on findings and performance metrics.
• Strong customer service orientation with the ability to build trusted relationships and manage customer expectations.
• Proficiency with the Microsoft Office suite, including Excel, Word, and PowerPoint.
• Ability to analyze large amounts of data on a daily basis and translate findings into actionable insights.
• Strong attention to detail and a commitment to consistently producing high standards of work.
• Clear, respectful, and confident communication skills with management, peers, and customers.
• Demonstrated ability to self-manage, work with minimal supervision, and take ownership of assigned accounts.
• High level of dependability, professionalism, and follow-through on commitments.

• Knowledge of the aerospace or aviation industry is preferred.
• Experience working with high-end or government customers is advantageous.
• Bachelor’s or associate degree is preferred.
• Experience working in manufacturing, government, or other regulated environments is beneficial.
• Familiarity with OTIF (On Time In Full) concepts and performance metrics is an advantage.
• Power BI knowledge is considered a plus for advanced reporting and data visualization.
• Experience in inside sales or sales support environments is beneficial.
• Ability to collaborate effectively in a tight-knit team and contribute to a supportive, team-focused culture.
• Proactive and solution-focused mindset with sound judgment about when to act independently and when to escalate.
• Comfort working closely with business development teams and inside sales account managers.

This role is based on-site during standard business hours, Monday through Friday, with a schedule of either 8:00 a.m. to 5:00 p.m. or 7:00 a.m. to 4:00 p.m. After an initial period of approximately 30–60 days, the position transitions to a hybrid arrangement with three days on-site and two days remote each week. You will work in a beautiful, modern office in San Antonio as part of a small, tight-knit team that values collaboration, open communication, and mutual support. The environment offers close partnership with business development teams and inside sales account managers, providing strong exposure to the commercial side of the business and long-term growth opportunities. You will report to a sales supervisor and will be equipped with a laptop and potentially a company cell phone to support your responsibilities. The setting is professional and business-focused, with an emphasis on accuracy, responsiveness, and high-quality customer service in a regulated, process-driven context.

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $19.25 - $28.85/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Antonio,TX.

This position is anticipated to close on Sep 16, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.