Care Coordinator

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood! As a care coordinator, you’ll have an important role in creating a positive experience and improving health outcomes for patients. And, you won’t be working weekends.

About the Role:

You will coordinate care with care teams. You’ll listen with kindness to patients’ concerns as you seek solutions, and assist patients and families with navigating services and community resources. Responsibilities include:

• Carry out care coordination and patient navigation, including connecting patients with internal providers and services, and outside community resources and programs
• Assist in closing care gaps and improving health outcomes, including assisting patients with referrals ordered by providers, obtaining prior authorizations as needed, documenting and tracking referrals until completion
• Schedule appointments
• Advocate for patients when interacting with community agencies and services
• Consult with providers regarding patient needs for referrals or linkages
• Collaborate with nursing staff, providers, community health workers, billing staff, and other departments regarding patients’ needs
• Provide education to patients to improve quality of life, health, and wellbeing
• Assist patients in accessing health insurance, connecting patients to facilitated enrollers
• Perform administrative tasks including running reports, entering survey data, and organizing preparation for meetings
• Complete population data management using computer programs
• Complete, track, and report in-reaching metrics
• Assist in developing and implementing metrics to measure effectiveness of this position

You will be primarily based at our Buffalo locations: Riverway, Northwest and Mattina.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills:

• High school diploma or equivalent required; associate’s degree, preferred
• Experience in community health, patient resource coordination or equivalent
• Computer skills, clerical skills, data entry and organization
• Excellent written and verbal communication, and problem solving skills
• Able to read, write and speak the English language. A second language of Spanish is preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Must be available to work Monday-Friday between 8:30 a.m. and 4:30 p.m.

What We Offer:

Compensation: $22.25 an hour based on a full time, 40 hour workweek.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, and holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.