IT Support Technician

Job Description

Job Description

Job Summary

We are seeking an IT Support Technician for a direct hire opportunity in San Juan, PR within the biotechnology and pharmaceutical industry. This role is ideal for an early-career IT professional who enjoys troubleshooting, supporting end users, and helping maintain reliable technology systems in a professional environment.

The IT Support Technician will provide hands-on and remote support for hardware, software, user accounts, service tickets, and information systems. This position offers the opportunity to build technical skills in a stable industry while working with supportive leadership, collaborative teams, and internal and external users who depend on responsive, high-quality IT support.

This is a strong opportunity for someone who values teamwork, clear communication, continuous learning, and a positive service-oriented culture.

Key Responsibilities

- Troubleshoot and resolve hardware, software, network, user access, and system issues remotely and onsite.
- Install, configure, update, and upgrade desktops, laptops, software applications, and system interfaces.
- Create user accounts, reset passwords, assist with access support, and support system testing activities.
- Manage service tickets from intake through resolution while maintaining accurate documentation and service reports.
- Provide professional technical support and customer service to internal teams, external clients, vendors, and consultants.
- Stay current on technology trends and recommend improvements that support efficiency and service quality.

Compensation and Benefits

- Pay rate: $15.75 per hour.
- Job type: Direct hire.
- Location: San Juan, PR.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.