Field Service Technician

Field Service TechnicianUsherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh.Key Responsibilities:Effectively troubleshoot and repair a wide variety of copiers and printers.Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.Manage time and customer expectations/requirements in a geographical territory.Comply with company policies and procedures.Achieve and maintain company benchmark performance.Engage in continuous product training.Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)Configuring hardware and software components after installationPerforming routine maintenance on technology equipmentTesting equipment to troubleshoot the issuesDocumenting installation and repairsMaintaining all tools and equipment used during service callsTeaching customers how to use the equipment properlyManaging the stock of replacement parts and equipmentSkills And Qualifications:High school diploma requiredPossess strong problem-solving and client service skillsBasic understanding of computers and networkingAbility to work independently without supervisionA valid driver license and clean driving recordMust be able to lift up to 60 pounds at a timeHave an eagerness to learnBenefits:Paid training and certification opportunitiesExcellent benefit offerings including: medical, dental, vision, and supplemental insuranceGenerous PTO policyCompany paid life insurance and long-term disability insurance401(k) plan with matching company contributionAnnual company store allowanceCompany vehicleEnrollment into monthly bonus opportunity program“Our growth is mirrored by the quality of people we have invested in.” –Louis F. Usherwood, CEOUsherwood Office Technology is an Equal Opportunity Employer.