Spa Receptionist

CIVANA Wellness Receptionist

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

WHY YOU'LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming
• Complimentary shift meal
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement plan with Employer Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and wellness, and an excitement for spa and hospitality.

SUMMARY

The receptionist is responsible for checking in guests, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as all computer programs. This person must perform a variety of daily tasks to keep the front desk functioning.

Essential Functions:

1. Perform check-in procedures on a daily basis.
2. Become proficient in Book4Time for operational needs
3. Monitor current status of coupon, discount, and other promotional programs.
4. Process guest charges and credit card vouchers.
5. Verify all account postings and balances.
6. Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved.
7. Transfer charges and deposits to master accounts.
8. Ensure daily shift checklists are complete.
9. Stay informed of all Spa services offered at Civana Carefree.
10. Ensure guest accounts are accurate and credit information is up-to-date.
11. Cross train in other spa and retail front of house positions
12. Inform management of any guest situations that come up daily.
13. Communicate changes regarding guest accounts to all areas that may be affected throughout the resort.
14. Must maintain a professional and friendly appearance and attitude at all times.
15. Will assist guests in all areas of scheduling spa appointments in person and over the phone.
16. Responsible for running daily reports.
17. Maintain and balance cash bank at the end of every shift
18. Adhere to given schedule
19. Adhere to all policies and procedures as stated in the employee handbook

QUALIFICATIONS

• Must understand the basic principles of auditing, balancing, and closing out accounts.
• Must be able to respond to individual guest needs and adhere to Civana Carefree standards as written in the employee handbook.
• Must have excellent communication skills.
• Must be computer literate and have the ability to learn various software programs/applications.
• Must know how to operate printers and various other office equipment.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.
• Willingness to work flexible hours including days, evenings, weekends and holidays
• Must be customer service focused

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prefer one-year office or other area of customer service experience.

LANGUAGE SKILLS

• Using the English language, have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organizations.
• English is required to communicate with guests and management. Must possess the ability to present the Mission of Civana Carefree as in the handbook, verbally and with body language.
• Must speak quietly and in a clear, concise, and confident manner to guests and employees.

REASONING ABILITY

• Must possess good decision making ability with regard to guest issues that arise in the moment - without management supervision
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or diagram form. Ability to deal with problems involving several concrete variables in standard situations.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical activity is light, performing non-strenuous daily activities of an administrative nature.
• Must be able to stand on duty, as well as walk and sit for varying amounts of time.
• Must be able to talk and hear.
• Must be able to occasionally climb, balance, stoop, knell, crouch, or crawl.
• Need the manual dexterity required to reach/handle items, work with fingers and hands.
• Vision requirements are close, color, peripheral, and ability to adjust focus.
• Required to lift up to 25 pounds infrequently.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment is well-lighted, heated and/or air conditioned indoor office with adequate ventilation. May be occasionally exposed to changing outdoor weather conditions. The noise level is low to moderate.