Service Desk Engineer

$70k - $80k

Green Key Resources

Stamford, CT

Overview

Information Technology Recruiter at Green Key Resources

We represent an MSP (Managed IT Services Provider) in Stamford, CT that needs to hire a L2 Service Desk Engineer.

Compensation

Base pay range: $70,000.00/yr - $80,000.00/yr

This is a full-time, direct hire opportunity
Compensation includes a base salary ranging from 70-80K

Must have requirements

A valid driver\'s license and a vehicle
Willingness to travel on-site to client locations in and around Stamford, CT

Core requirements

High school diploma
Experience supporting inbound customer requests or L2 issue resolution
Experience with Ticketing Systems
Experience with Desktop hardware/software support
Experience with Microsoft Office Suite of Products and Desktop Applications
Experience with Active Directory
Experience with Networking (VPN, LAN/WAN, DNS)
Experience with Virtualization (VMWare and/or Hyper-V)

Major Responsibilities

Providing timely resolution to Level-2 technical support issues as first line and escalation support.
Install and maintain desktop hardware and software
Remediate customer problems and conduct scheduled installs
Ensure technical documentation is created and tested, etc.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting and Professional Services

Benefits

Medical insurance
Vision insurance
401(k)

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Vacancy posted 4 days ago

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