IT Specialist

A.O. Reed, a Legence company

A.O. Reed & Co. was founded in 1914, and incorporated on September 19, 1929. Since then, the company has been a leading mechanical contractor specializing in HVAC, plumbing, and service. A.O. Reed's headquarters includes offices, fabrication shops, and storage structures. A.O. Reed specializes in large commercial and industrial projects. This includes state-of-the-art hospitals and advanced laboratory buildings that serve the nation's biomedical industry. We also construct large private facilities which include ballparks, amusement parks, and office buildings. A.O. Reed serves the public sector with numerous projects on university campuses and military facilities. A.O. Reed ensures our systems continue to run efficiently by providing the highest quality service to our customers. The key to our success is our ability to solve complex problems using our organization's collective knowledge, hands-on experience, professional expertise, and technical tools. Our team charts new territories and delivers top-quality results. In the construction and service sectors, we never lose sight of our obligation to exceed expectations, honor our commitments, and follow our principles. A.O. Reed has set the bar high in customer satisfaction, workmanship, and integrity.

Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Specialist is to provide first line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.


Role & Responsibilities:

• Be the onsite local presence of IT for our customers providing assistance and resolution to issues in a prompt, courteous and empathetic manner.

• Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.

• To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals.

• Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely), approximately 300 devices to include servers, network hardware, desktop computers, laptops and mobile devices. Assisting may include being onsite as 'remote hands' to different technical departments to resolve issues.

• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

• To assist all our users with any logged IT related incident when called upon.

• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

• To accurately record, update and document requests using the IT service desk system(ServiceNow).

• To install and configure new IT equipment and accurately keep track of Asset lifecycle from assignment, to repair, to refresh, to recovery.

• To resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners

• To create user accounts and reset passwords ensuring that the correct permissions and data security are applied.

• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

• Be able to work unsupervised and provide updates and practice sound time management.

• When applicable, travel may be needed to work at other locations. Practicing safe driving habits is required.

• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

• To be a highly motivated team player with the skills and ability to manage changing priorities.

• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.

• Other duties as assigned

Compensation:

• Salary: $85k - $95k (depending on experience). This role is also eligible for an annual performance-based bonus. Bonus eligibility and payout are determined by role, individual performance, and company performance, and are not guaranteed.

#LI-Onsite #LI-KW1

About Legence
Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview
401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage.
Life and Disability Insurance: Eligible for employer-provided Long-Term Disability, Basic Life, and AD&D Coverage, with option to purchase additional coverage per plan terms.
Time Off: Vacation is 80 hrs/yr during your first 5 years, then 120 hrs/yr. Unused vacation rolls over up to 80 hrs (years 1-5) and 120 hrs (year 6+). Accrues each pay period, and unused accrued vacation time is paid out at separation per CA law. This is separate from CA sick leave; company holidays per policy.
Expenses: Business travel and related expenses reimbursed per company policy.

Reasonable Accommodations
If you need assistance or accommodations during the application or interview process, please contact us at View email address on click.appcast.io or your dedicated recruiter with the job title and requisition number.

Employment Eligibility
Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Third-Party Recruiting Disclaimer
Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.

Pay Disclosure & Considerations
Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.


Equal Employment Opportunity Employer
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law