Admissions Coordinator

Job Description

Job Description

Benefits

• Medical, Dental & Vision Insurance

• Paid Time Off (PTO)

• Competitive Compensation

Job Summary

Pine Grove Manor Skilled Nursing is seeking an Admissions Coordinator to support our Admissions Leader with daily operations. This role is ideal for a customer-focused professional who enjoys healthcare marketing, patient interaction, and guiding families through the admissions process with care, clarity, and professionalism.

You will play a key role in admissions coordination, internal marketing, facility tours, room preparation, and census development while ensuring a smooth and welcoming experience for prospective residents and their families.

Key Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures

• Serve as a primary point of contact for walk-in, phone, and electronic inquiries

• Conduct facility tours for prospective residents, families, and referral sources

• Promote facility programs and services through internal and external marketing efforts

• Complete and manage electronic admissions inquiries, Medicare information, and room rates

• Coordinate with hospitals, nursing staff, and e-discharge systems to obtain clinical information

• Verify financial and insurance eligibility prior to admission

• Screen and evaluate prospective residents for admission appropriateness

• Communicate with Social Services, insurance companies, physicians, and referral partners

• Prepare resident rooms and ensure readiness prior to admission

• Meet with families to complete admissions paperwork accurately and timely

• Participate in morning stand-up meetings and census development initiatives

• Build and maintain strong relationships with referral sources through calls, emails, and visits

• Address and resolve resident and family concerns with empathy and professionalism

• Support private transition day sales and conduct post-admission follow-up calls

• Perform additional duties as assigned

Qualifications

• Experience in healthcare services, long-term care, pharmaceuticals, or related fields preferred

• Knowledge of skilled nursing or long-term care admissions strongly desired

• Excellent communication and customer service skills

• Professional appearance and demeanor

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

Why Join Pine Grove Manor?

At Pine Grove Manor Skilled Nursing, we are committed to delivering compassionate, high-quality care in a supportive and collaborative environment. Our team values professionalism, teamwork, and service excellence—for both our residents and our employees.

Equal Opportunity Employer
Pine Grove Manor Skilled Nursing provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind in accordance with federal, state, and local laws.