Operations Administrator

Job Description

Job Description

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together®.

The Operations Administrator supports daily warehouse and distribution operations through data reporting, system administration, compliance management, and operational coordination. This role is responsible for maintaining operational reporting, administering RF-Smart and warehouse system requests and processes, and ensuring adherence to company policies, safety standards, and regulatory compliance requirements.

The position plays a key role in improving operational visibility, supporting inventory accuracy, and maintaining process discipline across warehouse operations.

This position is on-site and based out of Hunt Valley, MD.

Key Responsibilities

Operational Reporting & Data Analysis

• Generate and distribute daily, weekly, and monthly operational reports including:
  • Inventory accuracy metrics
  • Order fulfillment performance
  • Receiving and shipping productivity
  • Cycle count results and discrepancies
  • Backorders and open orders
• Maintain operational dashboards and KPI reports for warehouse leadership.
• Build and maintain NetSuite saved searches and operational reporting tools .
• Analyze operational data to identify trends, discrepancies, and process improvement opportunities .
• Assist leadership with ad-hoc reporting and operational analysis .

RF-Smart Administration

• Serve as the primary RF-Smart administrator for warehouse operations .
• Manage RF-Smart system configuration
• Troubleshoot RF-Smart issues
• Support RF device management including scanners and mobile hardware.
• Maintain RF-Smart operational documentation and standard operating procedures (SOPs) .
• Assist in RF-Smart system enhancements, testing, and upgrades .
• Provide training and support to warehouse staff on RF-Smart processes.

Inventory & Warehouse Operations Support

• Support cycle counting programs and inventory control initiatives .
• Monitor and report on inventory discrepancies and adjustments .
• Assist with inventory audits and reconciliation activities .
• Coordinate with warehouse supervisors to resolve transaction errors or system issues .
• Ensure warehouse transactions are properly processed in NetSuite and RF-Smart .

Compliance & Process Governance

• Maintain compliance with company operational procedures and internal controls .
• Support adherence to warehouse safety policies and OSHA requirements .
• Maintain documentation for inventory control procedures, operational processes, and system workflows .
• Assist with internal audits and compliance reviews .
• Ensure operational processes meet corporate standards and regulatory requirements .
• Track and maintain required operational documentation and records .

Continuous Improvement

• Identify opportunities to improve operational efficiency and reporting accuracy .
• Support warehouse process improvement initiatives.
• Assist with implementation of new operational tools or workflows .
• Collaborate with operations leadership to improve data visibility and process consistency .

Qualifications

Education

• Bachelor's degree in Supply Chain, Business Administration, Operations Management , or related field preferred.

Experience

• 2–5 years experience in warehouse operations, distribution, or supply chain administration.
• Experience working with warehouse management systems (WMS) required.
• Experience with RF-Smart and NetSuite strongly preferred .

Working Conditions

• Work performed in both office and warehouse environments .
• Frequent interaction with warehouse staff and operational leadership.
• Occasional lifting up to 25 lbs when working with RF devices or warehouse equipment.

Compensation: $65,000 - $75,000

Why Join Our Team?

• Positive workplace culture
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.