Operations Coordinator

Operations Coordinator

The Operations Coordinator supports the daily execution of brokerage freight, handling appointment scheduling, carrier and customer communication, shipment tracking, and exception resolution. This role is both carrier-facing and customer-facing, keeping loads moving on schedule and flagging problems before they become service failures. It works closely with Carrier Sales, the Director of Carrier Operations, and the customer service team to keep freight visible and on track from pickup to delivery.

Key Duties and Responsibilities:

Schedule and confirm pickup and delivery appointments with vendors, DCs, and receiving locations

Serve as a point of contact for carriers and customers on load status, appointment changes, and delays

Track shipments in transit and proactively update status in Revenova and to relevant parties

Manage exceptions, missed appointments, delays, detention, rejected loads, and escalate issues that need broker or ops leadership involvement

Communicate with vendors and DCs to confirm appointment windows and resolve scheduling conflicts

Support carrier sales reps with load coverage follow-up and carrier communication as needed

Assist the customer service team with status updates, documentation requests, and issue resolution

Collect and file proof of delivery, rate confirmations, and related shipment documentation

Maintain accurate load and appointment records within Revenova and related systems

Flag recurring service issues or problem lanes to the Director of Carrier Operations

Support carrier compliance checks (insurance, authority, Highway status) prior to load assignment

Coordinate with carriers on appointment windows, detention, and check calls throughout the day

Support onboarding of new carriers into tracking and communication workflows as needed

Assist with special projects as assigned

Required Qualifications:

High school diploma or equivalent required

At least one year of experience in logistics, dispatch, customer service, or transportation support preferred

Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook); ability to learn Revenova and related TMS tools

Prior experience with multi-line phone systems (RingCentral) and high call volume

Strong written and verbal communication skills

Excellent organizational skills and attention to detail; ability to multi-task and prioritize in a fast-paced environment

Strong problem-solving skills and comfort managing time-sensitive issues under pressure

Preferred Skills and Experience:

Associate's degree in business, logistics, or supply chain preferred; equivalent experience accepted

Experience with appointment scheduling or dock scheduling systems

Experience with track and trace, dispatch, or carrier-facing communication

Bilingual (English/Spanish) communication skills

Familiarity with Highway, DAT, or Truckstop a plus

Physical & Environmental Requirements:

Physical Demands:

• Prolonged sitting (office/administrative work)
• Lifting up to 20 lbs
• Bending, stooping, kneeling, or crouching
• Reaching above/below shoulder level
• Repetitive hand/wrist movements (typing, scanning, equipment use)

Work Environment:

• Office environment
• Fast-paced, high-volume operational environment
• Multi-site and/or client-facing environment

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. We are proud to be an equal opportunity employer and are committed to building a workplace where everyone feels valued, respected, and empowered to succeed. We make all employment decisions based on qualifications, merit, and business needs, without regard to any status protected by applicable law. The above statements are intended to describe the general nature and level of work being performed. The statements should not be construed as an exhausted list of all responsibilities, duties, and skills required. There may be additional duties outside the normal responsibilities to be performed as needed.