Lab Support Technician I (Phlebotomy) - Full Time

Find your calling at Mercy! The Lab Support Technician (LST I) is part of the provider care team acting in a support capacity for reports, data and scheduling functions of the laboratory. This position is responsible for providing accurate, timely and effective provision of laboratory support. The LST I will be required to exhibit excellent customer service skills in line with the Mercy Signature Service with all internal and external customer interactions. The LST I is responsible as required for the skillful acquisition of laboratory specimens for testing, utilizing safe, accurate, effective, professional methodologies while observing HIPAA confidentiality requirements and lab policies. The LST I will be responsible for all processing, transport and referral of all types of laboratory specimens and reports as required. In order for the co-worker to achieve the competencies of the LST I position they must be observed by laboratory management or designee and complete all departmental checklists for the LST I position. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Lab Support Technician I (Phlebotomy) - Full-Time

Shift Options:

• Day Shift: 3:00 AM - 3:00 PM
• Night Shift: 10:30 PM - 7:00 AM

Position Overview

The Lab Support Technician I (LST I) provides essential laboratory support through specimen collection, processing, reporting, and administrative functions. This role ensures accurate, timely, and efficient laboratory operations while delivering exceptional customer service consistent with Mercy's Mission, Values, and Service Standards.

The LST I performs phlebotomy and specimen handling using safe, accurate, and professional techniques while maintaining patient confidentiality and compliance with HIPAA regulations. This position also supports laboratory workflow through specimen processing, transport, referral coordination, and report distribution.

QualificationsRequired

• High school diploma or equivalent
• Successful completion of probationary period
• No active disciplinary actions or performance improvement plans

Preferred

• College coursework in Chemistry, Biology, or other science-related fields
• Previous clinical laboratory experience

Key ResponsibilitiesLaboratory Operations

• Collect, label, process, transport, and refer laboratory specimens according to established procedures.
• Perform phlebotomy using safe, accurate, and professional techniques.
• Assist with specimen processing and report management across laboratory specialty areas.
• Receive, distribute, and maintain laboratory reports as directed.
• Resolve billing-related issues as needed.
• Maintain specimen integrity and ensure compliance with confidentiality requirements.
• Perform additional duties as assigned.

Customer Service & Communication

• Provide professional and courteous service to patients, providers, coworkers, vendors, and the public.
• Communicate effectively regarding operational issues and collaborate with appropriate stakeholders for resolution.
• Participate in staff training and education activities as requested.
• Attend departmental, laboratory, and organizational meetings as required.

Operational Excellence

• Demonstrate proficiency with computer systems for communication, data entry, and information management.
• Organize and prioritize work to meet productivity and turnaround time standards.
• Support inventory management and resource stewardship efforts.
• Maintain flexibility to support staffing and departmental needs.

Quality & Compliance

• Maintain competency in assigned responsibilities according to regulatory and departmental requirements.
• Accurately document and communicate information in accordance with established policies and procedures.
• Identify and participate in process improvement initiatives.
• Comply with all laboratory safety regulations, including bloodborne pathogen, exposure control, and chemical hygiene requirements.

Professional Development

• Complete all required competency assessments and departmental training.
• Earn a minimum of six (6) continuing education units (CEUs) annually through job-related or management-approved educational activities.
• Complete all mandatory training requirements on schedule.

What We're Looking For

Successful candidates demonstrate:

• Strong attention to detail and organizational skills
• Excellent customer service and communication abilities
• Ability to work independently and as part of a team
• Commitment to quality, safety, and patient care
• Initiative, professionalism, and accountability

Join our team and play a vital role in delivering exceptional laboratory services that support patient care and clinical excellence.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.