Guest Service Coordinator

Guest Services Coordinator

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters. Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.

CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.

Position Reports to: Regional Manager

Work Location: Houston, TX (Energy Corridor area)

Positions Supervised: None

Responsibilities:

The Guest Services Coordinator serves as an essential point of contact for current and potential clients seeking corporate housing need(s) within the region. The primary purpose of this role is to provide sales support to clients by preparing pricing and availability, facilitating new lease paperwork, and ensuring the highest level of customer satisfaction.

• Provide pricing and availability options while maximizing margins, including finding creative and innovative solutions to book a lead.
• Understand and learn each corporate apartment unit location, property amenities, directions for arrival, floor plans, and any other necessary knowledge to meet client needs
• Establish and maintain relationships with clients and properties
• Ensure clients meet pre-screening qualifications prior to move-in.
• Facilitate new client lease paperwork and ensure that the corporate apartment is ready for guest move-in
• Review corporate apartment reservation status daily to determine availability status
• Identify the vacant units that have highest priority to be leased for maximum profit
• Maintain accurate and current information in electronic files for client and supply partners, and apartment communities
• Complete timely and accurate data-entry into the company systems
• Distribute leads to preferred locator in the event that client does not meet qualifications
• Respond to client inquiries with a focus on booking as many leases as possible without jeopardizing the highest level of customer service to each guest
• Answer client questions related to pricing and corporate apartment options.
• Respond to and prevent customer service issues as they arise
• Call guests before arrival to answer any last-minute questions and/or provide any additional amenities
• Respond to customer questions regarding properties, move-in/out procedures
• Act as a liaison between the area market, Business Development Associates, and Client Services team members.
• Conduct 24-hour follow-up call with each guest
• Communicate to the guest that the work order has been completed
• Follow up with clients' issues after issue has been resolved
• Monitor all existing client work orders to ensure that requests will be completed on schedule, communicate any delays in client work orders, and update with any add on requests for guest needs
• Communicate with the Home Services department/supply chain partners
• Perform monthly marketing duties as assigned by the area manager

Hours Worked: Monday-Friday: 8:30am-5:30pm

Education/Certification: High School diploma or GED or equivalent

Experience Preferred: Background in customer service experience, property maintenance management, or in corporate housing is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Requirement: Ability to pass background, drug and driving record check annually, as per company policy and guidelines. Must maintain a valid and unexpired driver's license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.