Sr. Technical Program Manager, Network Monitoring and Remediation

Amazon Web Services is hiring a technical program manager to lead Amazon's primary network monitoring products. This team owns AWS Flagship active monitoring tools which provides active probing, processing, and triangulation infrastructure across AWS's global network, delivering near real-time performance metrics and availability insights to network operators and automated remediation systems.You’ll collaborate with people across AWS to help us deliver the highest standards deliverables for the different monitoring solutions. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.If you like to work with new technologies and optimize existing technology, and have experience participating in network/systems support for a large-scale enterprise or a service provider, we encourage you to apply! Your work will play a key role in driving the stability and sustainability of next-generation networking solutions.Key job responsibilities• You’ll drive both hardware and software programs to meet the ever-growing customer demand.• You’ll manage competing cross-organizational projects/programs on a global scale.• You’ll interact cross-team Deployment Managers, cross-team Technical Program Managers, Engineers, and Data Center Technicians and senior management.• You’ll participate in Network Design engineering reviews.• You will run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.• You’ll work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful-eye on timelines and costs.• You’ll ensure consistency in deployed configurations and track exceptions for follow up.• You’ll drive simplification efforts in engineering and project/program management, and architectures to unblock innovation. A day in the lifeTechnical Program Managers in the BERE organization have a wide range of responsibilities: we work with internal partners to develop and implement the next gen infrastructures along with the tooling ecosystems to support with these platforms driving efficiency and scalability through the automation of builds, configuration deployment, and the scaling of capacity. As our network is one of the largest in the world, there is no blue print at our scale allowing our engineers to develop solutions to the complex challenges that we face daily. We encourage durable solutions that look around corners while taking into consideration our customer needs from a cost, performance, and reliability perspective. Our team develops tooling that provides the required visibility and control of traffic across the network, while prioritizing the automatic mitigation of events to minimize the impact to our customers during events.About the teamWithin AWS Networking, the Backbone, Enterprise, and Regional Engineering (BERE) organization is responsible for the design, implementation, and operations of a wide array of networking infrastructure that provide global connectivity between all AWS Regions and edge locations. We provide the massive scale required to support our AWS customers and internal services, via a network that grows by 70% annually. In addition, we have teams that are responsible for the design and operation of our global corporate office and data center network, allowing tens of thousands of Amazonians to perform their daily tasks in support of our customers. We provide software tooling that allows the global AWS footprint to scale via new Region and edge location builds, automated systems that control the flow of traffic across devices, and are building our next generation network controllers to drive improved performance and efficiency across the networks that we operate.Working at AWS the GCNA Team - Meet Robert, VP: Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic qualifications- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 3 + years of network engineering experience- 5+ years of technical program management experiencePreferred qualification - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.