Onsite Desktop Support Engineer

Job Description Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities * The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment * This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance * The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required * Monitoring queues for incidents or requests that require resolution * Escalate to L3 team /Vendors in case assistance is required to resolve any issue * Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors * Prioritizing work based on the impact and urgency of the ticket * Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss) * For open tickets requiring spares and accessories and work closely with asset management team in coordinating them * Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution * Fulfilment of Service Requests where necessary * Track and report status of IMAC requests * Verify completion of IMACs * Enable end user / equipment Installs, Moves, and changes (IMAC) Requests * Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations) * User Data