Senior Client Manager

Vouch Insurance BrokerVouch is the insurance broker that powers ambition. We're a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.Why should you join our team and Vouch? Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We're a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."What does a work environment look like at Vouch? Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.Role ResponsibilitiesOwn and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor.Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long-term partnership.Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals.Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts.Drive expansion by surfacing upsell and cross-sell opportunities, and coordinating closely with producers to grow your portfolio.Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution.Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup.Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency.About You5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companiesStrong track record of retention & growth of complex Middle Market accountsStrong preference for prior working experience in the following commercial lines:Cyber/Tech E&OManagement Liability (D&O/EPLI, etc.)Business Owners Package (BOP) and GL/PropertyWorkers' CompensationStrong communication and organizational skillsDependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skillsAble to deal well with ambiguity and maintain composure in complex situationsStrong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of workActive/Current Property and Casualty LicenseNice to have:Exposure to and passion for early-stage startups and/or high-growth environmentsA background in handling Fintech and/or Web3-related accountsVouch provides several benefits to help you bring your best self to work:Competitive compensation and equity packagesHealth, dental, and vision insuranceParental leaveFlexible vacation timeWellness allowanceTechnology allowanceCompany-sponsored personal and professional developmentL&D: Partnerships with Ethena and monthly Lunch & LearnsWellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.What to expect in a typical interview process:30-minute phone call with our recruiting team30-45 minute video interview with the hiring managerCase study/technical screenMeet the team! 30-45 min 1:1 video discussion with 3-4 team members you'd work closely with in the roleExecutive chatCompensation philosophy:The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual bonus.San Francisco & New York: $120,000 - $140,000 + 20% variable annual bonusChicago: $100,000 - $120,000 + 20% variable annual bonusOur salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to View email address on click.appcast.io.